Surfers Heart High-Floor 1BR | Ocean View & Pkg

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Modern 1 Bedroom Apartment | Level 33 | Sleeps Up to 4

The stylish self-contained apartment has a stunning ocean view and features

Bedroom Configuration
Master Bedroom: Features 1 Double bed

Living & Dining
Open-Plan Living: An integrated space featuring a comfortable sofa, coffee table and dinning table
Sofa Bed: Double-size sofa bed, suitable for up to 2 guests. Extra charges apply. Please select 3–4 guests when booking to automatically include the sofa bed.
Balcony: A private balcony with outdoor seating and ocean views.

Bathroom & Laundry
Bathroom: 1 bathroom featuring a bathtub, walking shower and toilet
Internal Laundry: Equipped with a separate washing machine

Core Amenities
Kitchen: Well-functioning kitchen fully equipped with essential cookware and appliances.
Climate Control: Split air conditioning is available in the living room.
Connectivity: Free Wi-Fi is provided (speed and reliability may vary).
Extras: We provide starred hotel linens and a starter pack of toiletries (approx. 3-day supply), along with instant coffee and tea bags.

Building Access & Parking
Access: The building is equipped with lift access.
Parking: 1 basement parking is provided. Height limit:1.2m

Important Information
Check-in & Key Collection: Key collection details will be provided prior to arrival. The key collection location is 5 min's walk (400m) from the building.
Construction Notice: Please note that there is currently construction taking place near the property, and guests may experience some daytime construction noise during their stay. The works are outside of our control, and we appreciate your understanding.
Room Allocation: During peak periods or unforeseen circumstances, guests may be relocated to another apartment of the same quality and standard. We will notify you if a relocation is necessary.
Apartment Condition: As the property is regularly enjoyed by guests, some areas may show minor signs of wear and tear but remain fully functional.
Nature & Pest Control: Australia is a nature-rich country, and occasional insects are inevitable despite our regular professional pest control. Insect spray is provided in the apartment for your use. Should you encounter an unusual amount of pests, please contact us so we can assist.

We look forward to hosting you! Feel free to message us if you have any questions before booking.

客人可用空间

The building offers superior facilities, providing the perfect retreat after a long day exploring the local areas. You will have full access to:

Operation hours and rules are posted on the wall near each facility entrance.

• Heated indoor and outdoor pools
• Lagoon recreational pool
• Plunge pool and waterslides
• Gymnasium

Facility Usage:
Please abide by the Body Corporate by-laws while using the facilities in public areas.

Important Note:
We cannot always guarantee access to the facilities due to occasional repairs, maintenance, or other issues managed by the Body Corporate.

与客人互动

We are a professional property management team and are available to assist you throughout your stay.
We are primarily available via the booking platform and will respond to your messages promptly between 8:00 AM and 10:00 PM (AEST, Brisbane time).
For urgent matters, you may also contact us by phone, and we will do our best to assist as quickly as possible.
We respect your privacy and generally do not meet guests in person unless required.
Please note that on-site assistance may be limited and subject to availability.

其他须知

House Rules

Please help us maintain the property by following these guidelines. Your cooperation is greatly appreciated.
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Cleanliness & Care
Damages
Any damage to the property or its contents must be reported immediately. Repair costs and any additional labour will be charged to the guest.
Condition
Please leave the property clean and tidy upon checkout. An additional cleaning fee will apply if the property is left excessively dirty.
Furniture & Damages
Do not move any furniture. Kindly report any damage immediately. Any repair costs or additional labour will be charged to the guest.
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Odours & Environment
Strong Scents
To maintain a pleasant environment, please refrain from consuming strongly scented foods (such as durian or curry) inside the room. If strong odours are detected, a deodorising fee of AUD $200 will be charged.
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Noise Policy
Quiet Hours
10:00 PM – 8:00 AM. Please keep noise to a minimum during this period to respect neighbours.
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Smoking Policy
No Smoking
Smoking is strictly prohibited inside the property, including the balcony.
Additional Charge
If smoking evidence or strong odours are detected, a deodorising and cleaning fee of AUD $200 will be charged.
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Parties & Events
No Parties
Parties and events are strictly prohibited.
Consequences
Any violation will result in immediate eviction without refund, plus an additional service fee of AUD $300 and any associated labour costs.
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Pets Policy
No Pets
Pets are not permitted on the premises.
Service Animals
Service animals must be declared in advance.
Unauthorized Pets
If pets are brought without approval, additional cleaning and pest control fees will apply.
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Keys & Lockout
Lost Keys
A replacement fee of AUD $300 applies for lost keys.
Lockout Service
A call-out fee of AUD $100 applies for assistance between 8:00 AM and 10:00 PM.
Late Night Assistance
We do not provide assistance after 10:00 PM. Guests should contact a local 24-hour locksmith directly.
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Illegal Activities
Strict Policy
Illegal activities, including drug use, are strictly prohibited. Any violation will result in immediate eviction, forfeiture of all fees, and notification to the authorities.
Liability
Guests are responsible for any damages or additional service costs incurred.
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Building Facilities & Fire Safety
Facilities
Access to building amenities may be unavailable due to maintenance or building management. Please follow all building by-laws.
Damage to Common Facilities
Guests are responsible for any damage caused to common facilities or shared areas of the building. Any repair or replacement costs will be charged accordingly.
Fire Alarms
Tampering with or covering smoke alarms is illegal. An AUD $150 inspection and cleaning fee will apply if interference is detected.
Emergency Call-outs
If guest actions trigger a fire brigade response, the call-out fee (approximately AUD $2,000) will be charged to the guest.
Cooperation
Guests must cooperate with any fire safety inspections required by the building.
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Lost & Found
Personal Belongings
Please check carefully before checkout. We do not store or take responsibility for lost items.
Recovery
While we may assist in locating lost items, recovery is not guaranteed. Guests are responsible for any postage or delivery costs. Unclaimed items will be disposed of after a limited period.