Quick Links

• Building Location
• Check-In Details
• Check-out
• Car Park Access
• House Rules
• Wi-Fi Information
• Rubbish Disposal
• Contact Us

Building Location

📍 Unit 802, 50 McLachlan Street, Fortitude Valley, QLD 4006
🏢 Winn Apartment

🔑 Key Pick-up Location:
📍 Lockbox Location: 226 Brunswick St, Fortitude Valley, QLD 4006 🗝️

Check-In Details

Key pick-up

🕒 After 3:00 PM:

Please pick up the key and fob (remote) from the Lockbox at 7 Days Convenience Store (just a 4-minute walk away 🚶‍♂️).

📍 Lockbox Location:
226 Brunswick St, Fortitude Valley QLD 4006

To avoid crowding in the store, kindly send only one guest to enter the 7 Days Convenience Store to collect the key and fob. 🙏😊

Thanks for your cooperation! 🌟

🔑 Key Collection Instructions:

Open the lockbox to collect your key and fob (remote) 🗝️✨

The unit number and keycode were sent to your email 📧

Find the lockbox with your unit number 🏷️

Line up the keycode from the triangular arrow (Note: the triangular arrow may be on different sides) 🔻🔑

🔑 Important:

Please make sure to enter the code starting from the triangle arrow on the lock 🔻🔐
This ensures you unlock it correctly! 😊

🔑 Key Information:

We provide one set of keys for each reservation, which includes:

1️⃣ 1 Room Key 🏠 – For unit door access
2️⃣ 1 remote 🔑 – For building, lift, building facilities, and car parking access 🚗🚪

Please keep them safe during your stay! 😊

Please return to your building location 🏢 after collecting the keys.

Check-out

🕙 Check-out Time: Before 10 AM

🔑 Key & Fob Return:
Please return the key and fob to the Lockbox at 7 Days Convenience Store.

1️⃣ Use your previous keycode to open the lockbox with your unit number.
2️⃣ After placing the key inside, make sure the lockbox is securely switched to “locked”.

⚠️ To avoid crowding, kindly send only one guest into the store to return the key.

🧼 Before You Leave:
We would greatly appreciate it if you could:
🗑️ Empty the rubbish bin
🍽️ Put the used dishes in the dishwasher and start it

Car Park Access

🚗 Parking Information

You are free to use the car park during your stay, from your check-in time at 3 PM to your check-out time at 10 AM.

🔑 Access: Please enter via the Carpark Entry
🅿️ Your Parking Spot: Space No. 13 on Level B2

Press “1” on the Remote Control to open the car park gate. 🚗🔓

🚗 Step 2: Drive to Level B2
After the gate opens, drive down to Level B2. Your designated parking space, #13, will be located at the bottom of the ramp. 🅿️

House Rules

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable between 10 a.m. and 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $200 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Wi-Fi Information

📶 WiFi Information:

We provide free WiFi for all guests in the room 🙌.
📩 The WiFi details will be sent to you in your check-in message via email, Airbnb message, or SMS.

❗ Important:
Please DO NOT reset the router if you lose internet connection 🚫🔁.
🔌 Simply turn it off and on — this will solve 99% of WiFi issues ✅📡.

Rubbish Disposal

🗑️ Waste Disposal Instructions:

Please dispose of general waste and recyclable items in the “Refuse” room located in the common area on each level. ♻️

Kindly follow the instructions in the room to properly sort and dispose of your rubbish. Thank you! 😊

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/