Quick Links

• Building Location
• Check-In Details
• Check-out
• Car Park Access
• House Rules
• Wi-Fi Information
• Rubbish Disposal
• Contact Us

Building Location

Unit 802, 50 McLachlan Street, Fortitude Valley, QLD 4006 (Winn Apartment)

Check-In Details

After 3pm

Please pick up the key and fob from the Lockbox at 7 Days Convenience Store (4 mins walk).

Lockbox Location: 226 Brunswick St, Fortitude Valley QLD 4006

To avoid crowding in 7 Days Convenience Store, please send one guest only to enter the store to collect the key.

The unit number and keycode was sent to your email.

>Please find the lockbox with your unit number.

>Line up the keycode from the triangular arrow. (The triangular arrow may be on different side.)

>Open the lockbox to get your key and fob.

Check-out

Check-out Time: Before 10am

Please return the key and fob to the Lockbox at 7 Days Convenience Store.

Please use your previous keycode to open the lockbox with your unit number and switch to locked  before you leave.

(To avoid crowding in 7 Days Convenience Store, please send one guest only to enter the store to return the key.)

We would greatly appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.

Car Park Access

You are free to use the car park during your stay from your check-in time at 3pm to your check-out time at 10am.

Please access via Carpark Entry 

Your car park space is No. 13 on Level  B2.

1. Press ” 1 ” on the Remote Control.

1. Drive to Level B2 and carpark #13 is on the bottom of down drive ramp

House Rules

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable between 10 a.m. and 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $200 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Wi-Fi Information

We provide free Wi-Fi with unlimited data.

Wifi User Name: Serain Residences

Wifi Password: serain1234!

You can find Wi-fi username and password on the fridge door.

Rubbish Disposal

Please dispose general waste and recycle items to the “Refuse” room in common area on each level.

Please follow the instructions to dispose of your rubbish.

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/