Quicks Links

• Building Location
• Check-In Details
• Check-out
• Car Park Access
• House Rules
• Rubbish Disposal
• Building Facilities
• Contact Us

Building Location

🏢 Accommodation Address:
Unit 2002, 151 City Road, Southbank VIC 3006

Check-In Details

🔑 Key Collection Instructions

📍 Pick-up Location:
HULU Supermarket Southbank (formerly known as a different name)
Address: 67 Power Street, Southbank VIC 3006
🕙 Opening Hours: 10:00 AM – 10:00 PM

👉 Steps to Collect Your Key:

1，Retrieve your room key card from the lockbox.

2，Visit HULU Supermarket Southbank during the opening hours.

3，Locate the lockbox inside the store.

4，Use the lockbox code provided in your check-in email or message (for security reasons, it is not shared here).

Just for your reference, this is what the old store looks like.

🔐 Key Information

● The Key Locker PIN will be sent to you prior to check-in, once the property has been cleaned and inspected.

● Upon arrival, please ask the store manager or counter assistant to help you locate the key storage box.
✅ You may show them the reference photo provided to assist.

● Only one set of keys is provided per reservation, which includes:

(Optional) 1 remote control for parking access — if included, it will be inside the lockbox.

1 hard key for your room door

1 fob for building and lift access

Check-out

🕘 Check-out Time: Before 10 AM

Before you leave, please:

1️⃣ Leave the room key and parking ticket on the dining table in your room.
2️⃣ We’d appreciate it if you could:

• Empty the rubbish bin 🗑️
• Place used dishes in the dishwasher and start it 🍽️✨

Thank you for your cooperation, and we hope you had a wonderful stay! Safe travels! 🚗

Car Park Access

🚗 Parking & Key Return Instructions

• The remote control is for the parking gate.
• Before you check out, please drive your car out of the garage.
• Leave the key and remote on the dining table when you leave.

🅿️ Parking Details:

Parking number: 2002A

The parking gate is located at the back of the building, on Fawkner Street.

Your parking spot is on Level 3, near the wall. Parking Height Limit 2.1m

🚗 Check in & Parking Guide
Please refer to the following video for step-by-step instructions on how to access and use the parking facilities.

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $200 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $300 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Rubbish Disposal

🧹 Before You Check Out

Please kindly ensure the following:

• Empty the rubbish into the garbage chute located in the corridor.
• Do not leave any dirty dishes in the sink. Kindly wash them or load them into the dishwasher and start the cycle.

⚠️ Failure to comply may result in a cleaning penalty of up to $200.

Thank you for helping us maintain a clean and comfortable environment! 🙏

Room Amenities

🧺 Dryer & Washing Machine Use

Before using the dryer or washing machine, please make sure to:

1. ✅ Turn on the main power switch
2. ✅ Switch on the exhaust fan for proper ventilation

This helps ensure safe and efficient operation. Thank you!

Building Facilities

🌟 Superior Facilities

The superior facilities in the building offer the perfect retreat after a long day exploring the local areas 🌍. You will have full access to all the following facilities:

🌊 ‘The River Deck’ on Level 8 features:

• 💪 Gym
• 🏊 Pool

📜 Please abide by the Body Corporate by-laws while using the facilities in public areas.

🕒 Operation hours and 📋 rules are posted on the wall near the entrance to the facilities 🚪.

⚠️ Access to facilities cannot always be guaranteed due to occasional 🔧 repairs, 🛠️ maintenance, or other issues conducted by the Body Corporate.

We are Here to Help

Phone:  +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/