Quick Links
- Location
- Contact Us
- Check-In Details
- Car Park Access
- Check-out Time
- House Rules
- Free Wi-Fi
- Rubbish Disposal
- Getting Here
- Building Facilities
- Other Info
Location
23 Ferny Avenue, Surfers Paradise QLD 4217 (Chevron Renaissance)
(Please check previous email for unit number.)
The room key is located at shop 1, 3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217
We are Here to Help
Phone: +61 7 2112 3869
Email: [email protected]
Website: https://serain.com.au/
Check-in Time
After 3pm
Please pick up the keys and fobs from the “24 Hours Check In” Lockbox.
Lockbox Location: 2 Zing! Cafe, 1/3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217 (At the corner of Surfers Paradise Boulevard and Higman Street, opposite of the Rhapsody Building )
Enter the key code then press “#” button. Press “*” to clear.
Enter the key code then press “#” button. Press “*” to clear.
Car Park Access
You are free to use the car park during your stay from your check-in time at 3pm to your check-out time at 10am.
Please noted parking is not guaranteed and is available on a first come first serve basis.
Drive-in:
(Access via Ferny Avenue)
1. Please swipe the fob to enter the car park. Please drive closer to the gate. It is a sensor door.
2. Drive to Level B3.
3. Park your car at Carpspot Number 551.
Check-out Time
Before 10am
Please return the keys and fobs to the “24 Hours Check In” Lockbox at 2 Zing! Cafe.
We will appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.
House Rule
- We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
- Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
- We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
- Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
- Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
- No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
- We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
- If you find yourself locked out and require assistance from the manager, a $50 fee will be applicable between 9 a.m-5 p.m, a $100 fee will be applicable between 5 p.m-10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
- In case of a lost key, a $200 fee will be incurred for key replacement.
- The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
- Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.
Free Wi-Fi
We provide free Wi-Fi with unlimited data.
Wifi Username: 2156@chevronT2-2G
Wifi Password: uyhjlpo4
You can also find Wi-Fi username and password on fridge.
Rubbish Disposal
Please dispose of general waste in the “Refuse Chute” in common area on each level.
Please follow the instructions provided to dispose your rubbish.
Getting Here
Driving
Transit
Building Facilities
The supreme facilities in the Chevron Renaissance offer a perfect retreat after a long-day exploring of local areas.
You will have full access to all the following facilities. Please abide by the Body Corporate by-laws while using the facilities in public area.
Nearby
Surfers Paradise Bus Station – 1 min Walk
Cavill Avenue Trams Station – 3 min Walk
Coles Surfers Paradise – 1 min Walk
Chevron Renaissance Shopping Centre, 3240 Surfers Paradise Blvd, Surfers Paradise QLD 4217
Max Brenner Chocolate Bar – 4 min Walk
g1/3240 Surfers Paradise Blvd, Surfers Paradise QLD 4217
Surfers Paradise 24hr Chempro Chemist – 5 min Walk
36/3221 Surfers Paradise Blvd, Surfers Paradise QLD 4217
Paradise City Medical Centre – 10 min Walk
2/3046 Surfers Paradise Blvd, Surfers Paradise OLD 4217
Gold Coast University Hospital- 20min Drive
1 Hospital Blvd, Southport OLD 4215