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house LOCATION

๐Ÿ  25 Fourth Ave, Katoomba NSW 2780 ๐Ÿ“

check-in details

After 3 PM until late ๐ŸŒ™

Please open the digital lock ๐Ÿ”’ by following these steps:

1๏ธโƒฃ Touch the lock screen ๐Ÿ–๏ธ, and the keypad will appear ๐Ÿ”ข.
2๏ธโƒฃ Input the passcode youโ€™ve received from the check-in email ๐Ÿ“ง.
3๏ธโƒฃ Press the โ€œโˆšโ€ โœ”๏ธ on the keypad, and the door will be unlocked ๐Ÿšช.
4๏ธโƒฃ Push the door ๐Ÿšช to open.

๐ŸŽฅ Please see the video below for more operation instructions ๐Ÿ“น.

Video instruction to open the door.

Check-out

๐Ÿ•™ Before 10 AM

Please check out before 10 AM โฐ.
๐Ÿ”’ Press any key on the keypad for 2 seconds to lock the door ๐Ÿšช.

๐Ÿ™ We would greatly appreciate it if you could:
๐Ÿ—‘๏ธ Empty the rubbish bin
๐Ÿฝ๏ธ Put used dishes in the dishwasher and start it before you go.

House Rules

  • We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
  • Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
  • We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
  • Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
  • Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
  • No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
  • We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
  • If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
  • In case of a lost key, a $200 fee will be incurred for key replacement.
  • The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
  • Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Wi-Fi Information

We provide FREE Wi-Fi ๐ŸŒ with unlimited data ๐Ÿ“ถ.

๐Ÿ“ถ Wi-Fi Name: Johnnyawesome
๐Ÿ”‘ Password: Rosehouse

Fireplace

(Available in June, July, August, and September) ๐ŸŒžโ„๏ธ

We will additionally provide electric blankets ๐Ÿ›๏ธ, thick quilts ๐Ÿงธ, and an electric heater ๐Ÿ”ฅ in the room. However, from October to May ๐ŸŒฟ, we will prepare them depending on the weather conditions ๐ŸŒฆ๏ธ.

We provide a welcome pack ๐ŸŽ, including:
๐Ÿ”ฅ Some firewood
๐Ÿชต Fuel block
๐Ÿ”ฅ Lighter
๐Ÿงค Glove

If you need more firewood ๐Ÿ”ฅ, please purchase it from the petrol station โ›ฝ or supermarket ๐Ÿ›’.

๐ŸŽฅ Please watch the videos carefully and operate the fireplace ๐Ÿ”ฅ as instructed. Keep your kids away from the fireplace ๐Ÿšซ๐Ÿ‘ถ.

The fireplace ๐Ÿ”ฅ is only available from June to September. Please use the electric heater ๐Ÿ”Œ provided if you need heating services during other months.

The power safety box of the house is located on the side wall.

Rubbish Disposal

Please dispose of rubbish ๐Ÿ—‘๏ธ in the rubbish bins ๐Ÿ—‘๏ธ located beside the house ๐Ÿก.

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/