Quick Links
- House Location
- Check-In Details
- Check-out
- House Rules
- Wi-Fi Information
- Fireplace
- Rubbish Disposal
- We Are Here To Help
house LOCATION
25 Fourth Ave, Katoomba NSW 2780
check-in details
After 3pm
Please open the digital lock as following steps:
1. Touch the lock screen, the keypad will appear
2. Input the passcode you’ve received from the check-in email
3. Press the “√” on the keypad, the door will be unlocked
4. Push the door to open
Please see the video below for more operation instructions.
Check-out
Before 10 am
Please check out before 10 am. Please press any key on the keypad for 2 seconds to lock the door.
We would greatly appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.
We would greatly appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.
House Rules
- We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
- Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
- We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
- Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
- Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
- No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
- We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
- If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
- In case of a lost key, a $200 fee will be incurred for key replacement.
- The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
- Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.
Wi-Fi Information
We provide free Wi-Fi with unlimited data.
Wi-Fi Name: Johnnyawesome
Password: Rosehouse
Fireplace
(Available in June, July, August and September)
We will additionally provide electric blankets, thick quilts, and an electric heater in the room. However, from October to May of the following year, we will prepare them depending on the weather conditions.
We provide a welcome pack including ( some firewood, fuel block, lighter, and glove). If you need more firewood please purchase from the petrol station or supermarket.
Please watch the videos carefully and operate the fireplace as the video instructed. Please keep your kids away from the fireplace.
The Fireplace is only available from June to September. Please use the electronic heater provided if you need heating services during other months.
Rubbish Disposal
Please dispose of rubbish to the rubbish bins locates aside the house
We are Here to Help
Phone: +61 7 2112 3869
Email: [email protected]
Website: https://serain.com.au/