Quick Links
- Location
- Contact Us
- Check-In Details
- Car Park
- Check-out Time
- House Rules
- Free Wi-Fi
- Rubbish Disposal
- Building Facilities
- Near By
Location
Unit2512 (Level 5), 42 Laver Drive, Robina, QLD 4226 (Cambridge Residences)
We are Here to Help
Phone: +61 7 2112 3869
Email: [email protected]
Website: https://serain.com.au/
Check-in Time
After 3pm
Please pick up the key and fob from the Lockbox at 7-Eleven Robina Town Centre (3 mins drive or 11 mins walk).
Lockbox Location: Robina Town Centre Drive Corner, Robina Pkwy, Robina QLD 4226
Please ask the convenience store staff to get the Lockbox of Serain Residences
The Lockbox pin code was sent to your email. Please use the pin code to open the lockbox and get the fob and key.
Car Park
You are free to use the car park during your stay from your check-in time at 3pm to your check-out time at 10am.
Please access via Carpark Entry
Your car park space is No. 28 .
Check-out Time
Before 10am
Please return the key and fob to the Lockbox at 7-Eleven Convenience Store.
Please use your previous keycode to open the lockbox with your unit number and switch to locked before you leave.
We would greatly appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.
House Rule
- We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
- Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
- We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
- Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
- Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
- No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
- We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
- If you find yourself locked out and require assistance from the manager, a $50 fee will be applicable between 9 a.m-5 p.m, a $100 fee will be applicable between 5 p.m-10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
- In case of a lost key, a $200 fee will be incurred for key replacement.
- The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
- Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.
Free Wi-Fi
We provide free Wi-Fi with unlimited data.
Wifi User Name:
Wifi Password:
You can also find Wi-fi username and password on the back of the modem inside second bedroom wardrobe.
Rubbish Disposal
Please dispose general waste and recycle items to the “Refuse” room in common area on each level.
Please follow the instructions to dispose of your rubbish.
Building Facilities
The supreme facilities in the Utopia building offer a perfect retreat after a long-day exploring of local areas.
You will have full access to all the following facilities. Please abide by the Body Corporate by-laws while using the facilities in public area.
(Grould Floor)
(Grould Floor)
(Grould Floor)
Nearby
Robina Town Centre Bus Station – 8 min Walk
Robina Station – 11 min Walk
Robina Town Centre – 9 min Walk
Robina Town Centre Dr, Robina QLD 4230
The Market Place Cafe – 6min Walk
Shop 71/2 Arbour Ave, Robina QLD 4226
Robina Pharmacy – 8min Walk
1 Campus Cres, Robina QLD 4226
Robina Medical & Dental Centre – 8 min Walk
1 Campus Cres, Robina QLD 4226
Robina Hospital – 3 min Drive
2 Bayberry Ln, Robina QLD 4226