Quicks Links

• Building Location
• Check-In Details
• Check-out Time
• House Rules
• Wi-F Information
• Rubbish Disposal
• Building Facilities
• Contact Us

Building Location

Unit 1404, 263 Normanby Road, South Melbourne VIC 3205 (RICONIC building Level 14)

The entrance is next to the Coles local as the picture indiates

The room key is located in a lockbox in National Storage South Wharf, Melbourne.

Address: 223 Normanby Rd, South Melbourne VIC 3205 （3 mins walk）

Check-In Details

After 3pm

1. Please go to the lockbox location before 9 PM, the storage will be locked at 9 PM on time. So please arrive earlier to make sure you won’t be locked.
2. Storage access Code has been sent to you in the message. You might need to Enter * first, then # to finish.
3. Find your storage unit 1704, it is locked, please refer to the Storage Unit Code in the message.
4. Open the lockbox No.14. The lockbox code has been sent in the check-in message (not here)

Lockbox Location: 223 Normanby Road, South Melbourne VIC 3205

Watch this video for instructions to find Unit 1704.

This unit is locked, you can open it with the Storage Unit Code we sent to you in the check-in message.

Leave the lockbox inside the storage unit and scramble the code. Thank you!

Find your apartment

Please use the tag to tap the black box in the lift to go to level 14.

You also need to use the black tag to enter the lobby.

Check-out Time

 Before 10am

Please leave the room key in your unit on the Dining table.

We would appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.

House Rules

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $200 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $300 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Wi-Fi Information

We provide free Wi-Fi with unlimited data.

NETCOMM5462 Password: fededayope

Rubbish Disposal

Please watch the following video for the rubbish disposal.

Building Facilities

The gym and pool are on Level 5. Please ask the building reception for induction instructions.

We are Here to Help

Phone:  +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/