Quick Links

• Location
• Contact Us
• Check-In Details
• Building Entry
• Check-out Time
• House Rules
• Room Amenities
• Free Wi-Fi
• Rubbish Disposal
• Building Facilities
• Nearby

Location

Unit 1109, 98 Gloucester St, The Rocks NSW 2000

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/

Check-In Details

Please pick up the Key Card from the lockbox located outside the building as the photo and video instructed.

1. Go to 5 Essex Street, The Rocks

2. The lockbox is hidden in the flowerbed by the roadside near 5 Essex Street. 

3. Enter the key code to collect the key card

(The lockbox code was sent to your email.)

Building Entry

After collecting the key card, please go back to 98 Gloucester St, The Rocks NSW 2000, follow the instruction to access your apartment. Swipe your key card and press 11 to level 11. Use the lock door code provided to open the apartment door. 

******Please push the handle up after entering the code, if you can not unlock the door.******

Check-out Time

Before 10am

Please return the key card to the lockbox where you collected them. 

We would greatly appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $200 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Rome Amenities

Air Conditioner for Living room and Bedroom

TV

Free Wi-Fi

We provide free in-room Wi-Fi with unlimited data.

Username: Occom-08E4

Password：79597920

Rubbish Disposal

Please dispose of general waste and recycle items to the “Refuse Chute” in the common area on each level.

Your room is to the right when you exit the elevator, and the garbage chute is to the left.

It is diagonally opposite room 1103.

Building Facilities

The supreme facilities in the Quay West building offer a perfect retreat after a long-day exploring of local areas. All facilities are in level 23. Please use your key card to take the life to level 23. Swipe the door lock and access all facilities. 

You will have full access to all the following facilities. Please abide by the Body Corporate by-laws while using the facilities in the public areas. 

Nearby

Exchange Square, Bridge St Bus Stop – 4min Walk

Circular Quay Train Station – 6 min Walk

Clocktower – 3min Walk

35 Harrington St, The Rocks NSW 2000

The Rocks Cafe – 5min Walk

99 George St, The Rocks NSW 2000

The Rocks Chemist – 4min Walk

97 George St, The Rocks NSW 2000

Bridgeside Medical Centre – 3min Walk

9/200 Cumberland St, Sydney NSW 2000

Gateway Day Hospital-6min Walk

Level 18, Gateway Building, Sydney NSW 2000