Quicks Links

• Building Location
• Check-In Details
• Get into the Apartment
• Check-out
• Car Park Access
• House Rules
• Wi-Fi Information
• Rubbish Disposal
• Building Facilities
• Contact Us

Building Location

🏢 Unit 4704, Level 47
🌟 9 Hamilton Ave, Surfers Paradise
📍 QLD 4217 (Q1 Apartment) ✨

Check-In Details

📅 Check-in Time: 3:00 PM – 10:00 PM ⏰

🔒 Lockbox Location: Q1 Convenience Store
📍 9 Hamilton Ave, Surfers Paradise QLD 4217

Check-in Instructions:
1️⃣ Head to the Q1 Convenience Store next to the building reception entrance
2️⃣ Look for the lockbox, as shown in the photo 📸
3️⃣ Use the pin code to open the lockbox 🔑
4️⃣ The lockbox code has been sent to your check-in message or email 📧

📸 Storefront Image 🌟

🔒 Lockbox Location:
📍 Locked on the stock shelves at the entrance
💬 (Feel free to ask the store staff for assistance) 😊

🔑 Key Information:

We provide 2 sets of keys for each reservation. Here’s what’s included:

1️⃣ 2 Black Fobs 🖤 – For building, lift, and car parking access 🚗🏢
2️⃣ 2 Blue Fobs 🔵 – For unit door access 🚪

Please keep them safe during your stay! 😊

🔑 Lockbox Number and Code:
Please refer to your check-in message to find your lockbox number and code. 📧

🔑 How to Open the Lockbox (example Type 1 with number pin code)

🔑 How to Open the Lockbox (example Type 2 with number little pin code)

Find your apartment

🚪 After Key Collection:

1️⃣ Head to the building lobby 🏢
2️⃣ Take the lift with signage to Level 47 🛗
3️⃣ Use your black fob 🖤 to activate the lift and access your unit level 🔓

Check-out

🕙 Check-out Time: Before 10:00 AM

🔑 Please return all keys and fobs to the lockbox where you collected them.

🧼 We’d really appreciate it if you could:
🗑️ Empty the rubbish bin
🍽️ Place used dishes in the dishwasher and start the cycle

Thank you for your cooperation! 💖 Wishing you safe and happy travels! ✈️🌞

Car Park Access

🚗 Car Park Access Info
You’re welcome to use the car park from 3:00 PM check-in to 10:00 AM check-out 🕒➡️🕙

🛣️ Drive-In Directions (Access via Hamilton Ave):
1️⃣ Swipe your black fob 🖤 at the entrance gate
2️⃣ Drive straight ahead
3️⃣ Turn left at the first driveway intercom 🔁
4️⃣ Drive down the ramp to Level B2 ⬇️
5️⃣ Park at Car Space No. 308 🅿️✨ Height limit 2..1m

🎥 Need help finding the entrance?
Feel free to check the video below! 😊

Video:

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $50 fee will be applicable between 9 a.m-5 p.m, a $100 fee will be applicable between 5 p.m-10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $200 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Wi-Fi Information

📶 WiFi Information:

We provide free WiFi for all guests in the room 🙌.
📩 The WiFi details will be sent to you in your check-in message via email, Airbnb message, or SMS.

❗ Important:
Please DO NOT reset the router if you lose internet connection 🚫🔁.
🔌 Simply turn it off and on — this will solve 99% of WiFi issues ✅📡.

Room amenities

Airconditioning

Oven

Rubbish Disposal

🗑️ Rubbish Disposal

Please dispose of general waste in the “Refuse Chute” located in the common area on each level. 🏢

♻️ Kindly follow the posted instructions to dispose of your rubbish properly. Thank you for helping us keep the space clean! 🙏✨

Building Facilities

🏢 Building Facilities at Q1:

The building offers supreme facilities perfect for unwinding after a day of exploring the local areas! 🌇

You will have full access to the following:

🏊‍♂️ Pools & Spa

Indoor Heated Lap Pool & Spa: Ideal for relaxation and exercise.

Two Outdoor Lagoon Pools: Surrounded by tropical landscaping, perfect for a refreshing swim.

Fully Equipped Gymnasium: Includes change rooms and showers.

Sauna & Steam Rooms: Separate facilities for males and females.

🍽️ Dining & Entertainment

• BBQ Facilities: Poolside seating available for outdoor dining.

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⚖️ Facility Usage:
Please follow all the Body Corporate by-laws while using the public facilities.

📋Operation hours and rules are posted near the entrance of each facility.

🛠️ Important Note:
Access to these facilities may occasionally be unavailable due to maintenance, repairs, or other matters managed by the Body Corporate. Thank you for your understanding! 😊

We are here to help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/