• Building Location
• Check-In Details
• Check-out
• Car Park Access
• Rubbish Disposal
• House Rules
• Wi-Fi Information
• We Are Here To Help

building LOCATION

14 Hill Road, Sydney Olympic Park NSW 2127

Check-In Details

After 3pm

Please collect the key as following steps:

1. Please  arrive at the property address: 14 Hill Road, Sydney Olympic Park NSW 2127

2. Please find the mailbox as the following photo indicates.

3. Open the mailbox and take the lockbox from the mailbox

5. Use the pin code (not in this instruction, the code is in the message we sent to you)  to open the lockbox, get the unit key and fob for the car parking

Check-out

Check-out Time

Before 10 am

Please check out before 10am. Please Lock the Door and then put the keys back in the lockbox.

We would greatly appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.

Car Park Access

You are free to use the car park during your stay from your check-in time at 3 pm to your check-out time at 10 am.

We provide FREE parking in the basement.

Level 1, Carpark #408

The parking HEIGHT limit is 2.2 meters. 

1. Drive into the car parking via WattleBird Road

2. Swipe the fob to open the car park gate.

3. Drive through the down ramp to level 1(which is one level down)

3. Park your car on the car space with Number #408

3. After parking, please go to the door entry with the sign “14 Hill Road”, swipe fob to open the door, get into the building.

Please watch the video below for the parking and building entry.

Parking

From parking spots to the building entry

You need to swipe the fob as well when you drive out of the car park. Please keep the fob with you when you drive out of your vehicle.

Rubbish Disposal

Please dispose of general waste and recycle items to the “Garbage Chute” in the common area on each level. Please dispose of your waste as per the instructions of the chute.

For the large waste or large recycle rubbish. Please take it to the level one car park and put into the bin room. Please watch following video for the bin room location.

House Rules

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $200 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Wi-fi Information

Wi-Fi Name: Louiehome

Password: Louie1993

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/