Quick Links
- Location
- Contact Us
- Check-In Details
- Car Park Access
- Check-out Time
- House Rules
- Free Wi-Fi
- Rubbish Disposal
- Other Info
Location
Unit 1312, Level 13, 39 Kent Road
Mascot NSW 2018
We are Here to Help
Phone: +61 7 2112 3869
Email: [email protected]
Website: https://serain.com.au/
Check-in Time
After 3 pm
Please pick up the key and fobs from the mailbox located outside of building entry.
(The mailbox code was sent to your email.)
Car Park Access
You are free to use the car park during your stay from your check-in time at 3pm to your check-out time at 10am.
Please use the swipe fob provided to open the carpark gate.
Please drive down via ramp to Level B2. carport 1312 is allocated towards the end of the driveway close to the lift.
Check-out Time
Before 10am
Please return the key card to the mailbox.
We would greatly appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.
House Rule
- We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
- Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
- We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
- Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
- Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
- No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
- We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
- If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
- In case of a lost key, a $200 fee will be incurred for key replacement.
- The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
- Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.
Free Wi-Fi
We provide free Wi-Fi with unlimited data.
Wi-Fi Name: iiNet3FCCF3
Password: AJK5WGTCRNK6689
You can also find the wifi details from the fridge.
Rubbish Disposal
Please dispose of general waste to the “Garbage Room” in the common area on each level.
Please follow the instructions to dispose your rubbish.
Nearby
Mascot Station and Bus Interchange – 5min Walk
Mascot Woolworth – 2.5min Walk
55 Church Ave, Mascot NSW 2020
Sirrius Black Café – 1min Walk
46/50 Kent Rd, Mascot NSW 2020
Priceline Pharmacy Mascot – 4min Walk
7/19-33 Kent Rd, Mascot NSW 2020
Mascot Medical – 3min Walk
Shop 6/1 Etherden Walk, Mascot NSW 2020
Prince of Wales Hospital – 12min Drive
320-346 Barker St, Randwick NSW 2031