Quicks Links

• Building Location
• Check-In Details
• Check-out
• House Rules
• Wi-Fi Information
• Rubbish Disposal
• Contact Us

Building Location

4303/371 Little Lonsdale Street, Melbourne VIC 3000 (Level 43)

Check-In Details

After 3pm

Lockbox Location: 15 Sutherland Street, Melbourne VIC 3000

1. Please pick up the key and fob from a Lockbox at 15 Sutherland Street, Melbourne VIC 3000 (1 mins walk). Please get into the GIC E-sports iCafe, it’s open 24 hours.

2. Please find the lockbox #“4303” and enter the code to collect the room key card. The Lockbox code was sent to your email.

Find your apartment

Please get back to Little Lonsdale Street, and enter the building with the sign ” 380 Melbourn Little Lonsdale Street” as the photos indicated below. Take the lift to level 43.

Check-out

Before 10am

Please return the keys and fobs to the lockbox where you collect them.

We will appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $200 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $300 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Wifi Information

Wi-Fi Name: Telstra3A01F7

Password: bhkuqgchzy6353ju

Rubbish Disposal

The rubbish chute is on the same level and it is opposite room 4310. If you cannot find the rubbish chute, you can follow the pictures to find this door, then open it, you can throw rubbish in these two garbage bins.

We are Here to Help

Phone:  +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/