Quicks Links

• Building Location
• Check-In Details
• Check-out
• Wi-Fi Information
• House Rules
• Rubbish Disposal
• Contact Us

Building Location

3402/315 La Trobe Street, Melbourne VIC 3000 (Level 34)

Check-In Details

After 3pm

Lockbox Location: 15 Sutherland Street, Melbourne VIC 3000

1. Please pick up the key and fob from a Lockbox at 15 Sutherland Street, Melbourne VIC 3000 (2 mins walk). Please get into the GIC E-sports iCafe, it’s open 24 hours.

2. Please find the lockbox #”3402″ and enter the code to collect the room key card. The Lockbox code was sent to your email.

Check-out

 Before 10am

Please leave the room key and fob in your unit on the Dining table.

We will appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.

Wi-Fi Information

We provide free Wi-Fi with unlimited data.

Wifi Username:  Xiaomi_EE53 or Xiaomi_EE53_5G

Wifi Password:  3402WiFi

House Rules

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $200 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $300 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Rubbish Disposal

The rubbish chute is on the same level. If you cannot find the rubbish chute, you can follow the pictures to find this door, then open it, you can throw rubbish in these two garbage bins.

If the garbage items are too bulky, they can be disposed of in the garbage room on the Ground floor level, behind the mirrored door.  The room key should provide access.

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/