Building LOCATION

📍 Property Address:
Unit 10901, Level 9
22 Merivale Street, South Brisbane, QLD 4101
(Ivy Building)

Check-In Details

🕒 Check-in Time: After 3 PM til late
🔑 Key & Fob Collection Instructions:

Use the code we sent you via message or email to open the lockbox.

Head to 33 Merivale Street, South Brisbane – just cross the road from the IVY Building.

Locate the lockbox on the railing of the carpark gate (outside the building).

Video instruction (example): Where is the lockbox

🔒 Lockbox Instructions for Unit 10901

Please find the lockbox labeled “H91”
Enter the code sent to your email to open it and collect your key and fob (or remote).

Video instruction: How to open the lockbox (example)

🔑 Key Information
We provide one set of keys for each reservation, including:

1️⃣ 1 hard key for the room front door
2️⃣ 1 fob (or remote) for car parking, building, and lift access 🚗

Car Park Access

🚗 Parking Information

You are welcome to use the car park during your stay from 3 PM to 10 AM.
Access is via Merivale Street, next to the IVY Building Entry.

Your allocated parking spot is No. 363 on Level B3. Height limit 2.1m

1. Follow the sign to drive to Level B3

2. Swipe the fob to open the gate 🔑🚪
✨Please note, the gate sensor is located on the left-hand wall 📍.

3. Drive up to Level B3.

4. Park your car at Car Space No.363.

Please take the lifts with the “IVY” sign to your apartment.

Check-out Time

Before 10am ⏰:

1. Please return the keys and fobs to the same lockbox 🔑, not the reception box 🛑. A $100 fee applies if taken to the reception.
2. If you can’t return them to the lockbox, leave them on the kitchen table 🍽️.
3. Move your car to the street or visitor parking 🚗.
4. Kindly empty the rubbish bin 🗑️, place dishes in the dishwasher 🍽️, and start it before leaving. Thank you! 🙏

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable between 10 a.m. and 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $200 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Room Amenities

📶 WiFi Information

We provide free WiFi for all guests in the room 🙌
📩 The WiFi name and password will be sent to you via your check-in message (email, Airbnb message, or SMS).

❗ Please DO NOT reset the router if you lose connection 🚫🔁
🔌 Simply turn the router off and on again — this solves 99% of WiFi issues ✅📡

Rubbish Disposal

Please dispose of general waste and recycling items in the “Refuse Chute” in the common area on each level. 🗑️♻️

Follow the instructions to properly dispose of your rubbish. Thank you! 🙏

Getting Here

Driving

Transit

Building Facilities

🌟 Superior Facilities
The building offers superior facilities, providing the perfect retreat after a long day exploring the local areas. You will have full access to the facilities on floor 5.

📋 Operation hours and rules are posted on the wall near each facility entrance.

⚖️ Facility Usage:
Please abide by the Body Corporate by-laws while using the facilities in public areas.

🛠️ Important Note:
We cannot always guarantee access to the facilities due to occasional repairs, maintenance, or other issues managed by the Body Corporate.

 

Nearby

Melbourne St at Cordelia Street, bus stop 3 – 2min Walk

South Brisbane Train Station – 6min Walk

IGA South Brisbane – 3min Walk

103 Melbourne St, South Brisbane QLD 4101

Fuelled Café & Bar – 1min Walk

22-28 Merivale St, South Brisbane QLD 4101

West End Discount Drug Store – 9min Walk

Shop 10, The Markets West End 69-79 Boundary St West End, South Brisbane QLD 4101

West End Medical Practice – 3min Drive

38 Russell St, West End QLD 4101

Mater Hospital Brisbane – 6min Drive

Raymond Terrace, South Brisbane QLD 4101

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/