Heart of Southport 2BR | Near Tram & Pacific Fair

The space

Space & Sleeping Arrangement

Bedroom Configuration
. Master Bedroom: Features 1 King Bed with a private ensuite bathroom
. Bedroom 2: Includes 2 Single Beds

Bathroom
. 2 full bathrooms with walk-in shower

Living Area
. A bright open-plan living space with a sofa, smart TV, and a dining area.

Balcony
. Private balcony with open view

Capacity
. 4 guests.

Laundry
. Internal laundry equipped with a washing machine and dryer.

Core Amenities
Kitchen
. Fully equipped kitchen with stovetop, oven, dishwasher, and essential cookware (do not provide cooking basics)
Climate
. Ducted air conditioning throughout the apartment, and each room has individual control.
Wi-Fi
. Free Wi-Fi is available.
TV
. Smart TV available in the living area. Please note that we do not provide streaming service.
Access
. Lift access is available in the building.

Important Considerations (Please Read)
Key Collection
. Self check-in is via an off-site key collection point located approximately 3.3km from the building. Guests must collect keys before arriving at the apartment.
Parking
. No parking proviede
Noise
. Due to the central location and contruction site nearby, some level of environmental noise may be present.
Facilities
. Building facilities are shared and may be unavailable due to maintenance or building management decisions
Room allocation
. During peak periods or unforeseen circumstances, relocation to a similar apartment may occur
Apartment Condition
. As the apartment is regularly used, some areas may show minor signs of wear but remain fully functional
Nature & Pest Control
. Australia is a nature-rich country, and occasional insects are inevitable despite our regular professional pest control. Insect spray is provided in the apartment for your use. Should you encounter an unusual amount of pests, please contact us so we can assist.
Extras:
. We provide starred hotel linens and a starter pack of toiletries (approx. 3-day supply), along with instant coffee and tea bags.

This apartment would be a perfect choice for families and friends to have a holiday or short break as well as a business trip to Gold Coast. You are welcome to contact us to book.

Guest access

The superior facilities in the building offer a perfect retreat after a long day of exploring local areas. You will have full access to all the facilities including:

- Gym
- Rooftop pool, sauna and BBQ facility on level 16
- Outdoor lounge
- Indoor lounge

Please abide by the Body Corporate by-laws while using the facilities in public area. We cannot always guarantee access to the facilities due to occasional repair, maintenance or any other issues conducted by the Body Corporate.

Interaction with guests

We are a professional property management team and are available to assist you throughout your stay.
We are primarily available via the booking platform and will respond to your messages promptly between 8:00 AM and 10:00 PM (AEST, Brisbane time).
For urgent matters, you may also contact us by phone, and we will do our best to assist as quickly as possible.
We respect your privacy and generally do not meet guests in person unless required.
Please note that on-site assistance may be limited and subject to availability.

Other things to note

House Rules
Please help us maintain the property by following these guidelines. Your cooperation is greatly appreciated.
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Cleanliness & Care
Damages
Any damage to the property or its contents must be reported immediately. Repair costs and any additional labour will be charged to the guest.
Condition
Please leave the property clean and tidy upon checkout. An additional cleaning fee will apply if the property is left excessively dirty.
Furniture & Damages
Do not move any furniture. Kindly report any damage immediately. Any repair costs or additional labour will be charged to the guest.
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Odours & Environment
Strong Scents
To maintain a pleasant environment, please refrain from consuming strongly scented foods (such as durian or curry) inside the room. If strong odours are detected, a deodorising fee of AUD $200 will be charged.
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Noise Policy
Quiet Hours
10:00 PM – 8:00 AM. Please keep noise to a minimum during this period to respect neighbours.
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Smoking Policy
No Smoking
Smoking is strictly prohibited inside the property, including balcony.
Additional Charge
If smoking evidence or strong odours are detected, a deodorising and cleaning fee of AUD $200 will be charged.
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Parties & Events
No Parties
Parties and events are strictly prohibited.
Consequences
Any violation will result in immediate eviction without refund, plus an additional service fee of AUD $300 and any associated labour costs.
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Pets Policy
No Pets
Pets are not permitted on the premises.
Service Animals
Service animals must be declared in advance.
Unauthorized Pets
If pets are brought without approval, additional cleaning and pest control fees will apply.
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Keys & Lockout
Lost Keys
A replacement fee of AUD $300 applies for lost keys.
Lockout Service
A call-out fee of AUD $100 applies for assistance between 8:00 AM and 10:00 PM.
Late Night Assistance
We do not provide assistance after 10:00 PM. Guests should contact a local 24-hour locksmith directly.
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Illegal Activities
Strict Policy
Illegal activities, including drug use, are strictly prohibited. Any violation will result in immediate eviction, forfeiture of all fees, and notification to the authorities.
Liability
Guests are responsible for any damages or additional service costs incurred.
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Building Facilities & Fire Safety
Facilities
Access to building amenities may be unavailable due to maintenance or building management. Please follow all building by-laws.
Damage to Common Facilities
Guests are responsible for any damage caused to common facilities or shared areas of the building. Any repair or replacement costs will be charged accordingly.
Fire Alarms
Tampering with or covering smoke alarms is illegal. A AUD $150 inspection and cleaning fee will apply if interference is detected.
Emergency Call-outs
If guest actions trigger a fire brigade response, the call-out fee (approximately AUD $2,000) will be charged to the guest.
Cooperation
Guests must cooperate with any fire safety inspections required by the building.
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Lost & Found
Personal Belongings
Please check carefully before checkout. We do not store or take responsibility for lost items.
Recovery
While we may assist in locating lost items, recovery is not guaranteed. Guests are responsible for any postage or delivery costs. Unclaimed items will be disposed of after a limited period.