Quicks Links
- Location
- Contact Us
- Check-In Details
- Car Park Access
- Check-out Time
- House Rules
- Free Wi-Fi
- Rubbish Disposal
- Nearby
Location
🗝️ Key Collection Instructions
📍 Address: 1 Porter Street, Hawthorn East VIC 3123 (CVT building, Level 9)
🔑 The room key is located in a lockbox opposite the building. It’s just a 1-minute walk away! 😊
Check-In Details
🕒 After 3 PM – Key Collection Instructions
🔑 Lockbox Location: Opposite 1 Porter Street, Hawthorn East VIC 3123 (Just a 1-minute walk!)
1️⃣ Please pick up the key and fob from the lockbox located directly opposite 1 Porter Street, Hawthorn East VIC 3123. 😊
2️⃣ Enter the code (sent to your email) to open the lockbox and collect your room key card.
🔑 Key Information:
For each reservation, we provide one set of keys, which includes:
1️⃣ 1 hard key for your room door access
2️⃣ 1 remote (also a fob) for building, car parking, and lift access
Find your apartment
🚪 Access Instructions:
🔲 Please use the remote to:
1️⃣ Enter the building lobby
2️⃣ Tap the remote inside the lift to access Level 9
Car Park Access
🚗 Car Park Access – Free During Your Stay (3 PM Check-in to 10 AM Check-out)
✅ We provide FREE parking
🅿️ Car Space: Level B4, Spot #4-034
📏 Height Limit: 2.2 meters
🛣️ Drive-in Access: via Porter Street
🕹️ Please use the remote control (fob) to open the car park gate when entering and exiting the garage.
🚗 Drive down to Level B4, then park your car in space #4-034.
Please ensure your vehicle is within the lines and the height does not exceed 2.2 meters.
Check-out Time
🕙 Before 10 AM – Check-Out Instructions
🔑 Key Return:
Please leave the room key on the dining table in your unit.
🧼 Before You Leave:
We’d really appreciate it if you could:
🗑️ Empty the rubbish bin
🍽️ Put used dishes in the dishwasher and start it
🙏 Thank you for your cooperation, and we hope you had a pleasant stay! 😊
House Rule
- We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
- Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
- We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
- Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
- Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
- No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
- We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
- If you find yourself locked out and require assistance from the manager, a $200 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
- In case of a lost key, a $300 fee will be incurred for key replacement.
- The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
- Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.
Free Wi-Fi
📶 WiFi Information:
We provide free WiFi for all guests in the room 🙌.
📩 The WiFi details will be sent to you in your check-in message via email, Airbnb message, or SMS.
❗ Important:
Please DO NOT reset the router if you lose internet connection 🚫🔁.
🔌 Simply turn it off and on — this will solve 99% of WiFi issues ✅📡.
Rubbish Disposal
🗑️ Waste Disposal Instructions
Please dispose of general waste in the “Bin Chute” located in the common area on each level.
♻️ Kindly follow the disposal instructions provided near the chute to ensure proper waste management.
Nearby
Prospect Hill Rd/Burke Rd Tram Stop – 5 min Walk
Camberwell Junction Shopping Precinct – 3 min walk
793 Burke Rd, Camberwell VIC 3124
Rumour Has It Cafe – 2 min Walk
2 Monteath Ave, Hawthorn East VIC 3123
Carewell Pharmacy Camberwell Road – 3 min walk
124 Camberwell Rd, Hawthorn East VIC 3123
Camberwell Road Medical Practice – 3 min walk
124-126 Camberwell Rd, Hawthorn East VIC 3123
St. Vincent’s Hospital Melbourne- 15 min Drive
41 Victoria Parade, Fitzroy VIC 3065
We are Here to Help
Phone: +61 7 2112 3869
Email: [email protected]
Website: https://serain.com.au/