Contents
- Building Location
- Check-In Details
- Check-out
- Car Park Access
- House Rules
- Wi-Fi Information
- Room facilities
- Rubbish Disposal
- Building Facilities
- We Are Here To Help
building LOCATION
1262 (Floor 26), 163 Marine Pde, Southport, QLD 4215 (Marine Quarter Building)
Check-In Details
Check-In Information
✅ Check-in Time: After 3 p.m. til late (However, our customer service is available until 10 p.m. every day)
🔑 Key Collection:
Pick up your key set from the “24 Hours Check-In” Lockbox.
🔐 Key Collection Code
Your key collection code will be sent to you via Airbnb message 💬, SMS 📱, or email 📧.
📍 Lockbox Location:
Zing! Café (2 Zing! Cafe)
1/3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217
(Corner of Surfers Paradise Blvd & Higman St, opposite the Rhapsody Building)
🚗 Distance from Property: 10-minute drive
2 Zing! Cafe front picture and location of the key lockbox.
🔑 Lockbox Instructions:
If you make a mistake, press “*” to clear and try again.
Enter the key code, then press “#” to unlock.
🔑 Key Collection:
After unlocking the lockbox, retrieve the key set from the key collection window.
🔑 Key Information:
We provide one set of keys for each guest, which includes:
1️⃣ One hard key 🏠 — for your room’s front door access.
2️⃣ One remote (fob) 🚗🏢 — for building entry, car parking, and lift access.
🚪 Room Front Door 🏠
🚪 How to Enter the Building:
Tap your remote (fob) 📳 on the intercom to unlock the building door.
Check-out
🕙 Check-Out Time: Before 10 a.m.
🔑 Key Return:
Please return the key set to the “24 Hours Check-In” Lockbox at 2 Zing! Cafe.
🧹 Before You Go:
✅ Empty the rubbish bin.
✅ Place used dishes in the dishwasher and start it.
We appreciate your cooperation and hope to host you again! 😊
Car parking
🚗 Carpark Information:
The car park entrance is on-site
We provide one free on-site parking spot. Your parking space is on Floor GL No. 1262 (the number of the parking spot is shown on the wall.)
Parking Limit: 2.1 m
Parking spot picture:
🎥 Video Instruction:
How to access your parking space 🚗🅿️
Wi-fi Information
📶 Free WiFi
We provide complimentary WiFi for all guests in the room. The WiFi details will be sent to you via email, Airbnb message, or SMS in your check-in message.
Important:
Please DO NOT reset the WiFi. Doing so may result in losing the connection.
House Rule
- We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
- We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
- Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
- We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
- Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
- Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
- No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
- We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
- If you find yourself locked out and require assistance from the manager, a $50 fee will be applicable between 9 a.m-5 p.m, a $100 fee will be applicable between 5 p.m-10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
- In case of a lost key, a $200 fee will be incurred for key replacement.
- The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
- Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.
room details
Intercom
Air Conditioning
Rubbish Disposal
🗑️ Waste Disposal
Please dispose of general waste in the “Refuse Chute” located in the common area on each level.
We are Here to Help
Phone: +61 7 2112 3869
Email: [email protected]
Website: https://serain.com.au/