Contents

• Location
• Contact Us
• Check-In Details
• Car Park Access
• Check-out Time
• House Rules
• Free Wi-Fi
• Rubbish Disposal
• Getting Here
• Building Facilities
• Near By

LOCATION

📍 Accommodation Address:
15E/80 The Esplanade, Surfers Paradise, QLD 4217
🏢 (Imperial Surf Building) Level 15

Check-In Details

🕒 Check-in Time: After 3 PM til late

🔑 Key Collection:
Please pick up the keys and fobs from the lockbox downstairs.

📍 Lockbox Location:
80 The Esplanade, Surfers Paradise, QLD 4217

🚶‍♂️ Note:
If the walkway is blocked due to construction, please access the lockbox area by walking through the lobby and using the door opposite the lift.

If there are no work blocks on the walkway, please follow the instructions:

Use the pin code to open the lockbox and get the fob and key. Pin code has been sent to you via email and SMS already.

🔑 Key Information:

For your reservation, we provide one set of keys which includes:

1️⃣ 1 hard key for your room door
2️⃣ 1 fob for building, lift, and car parking access

Please keep them safe during your stay! 😊

Car Park Access

🚗 Parking Information:

You are free to use the car park during your stay, from your check-in time at 3 PM to your check-out time at 10 AM.

🅿️ FREE parking is available in the basement.
🔑 You can park in Level B2, Car Space #149.
⚠️ Parking height limit is 1.92 meters.

Drive-in Access:
🚗 (Access via The Esplanade).

1. Please swipe the fob to enter car park.

2. Drive through the driveway to Level B2

3. To the end of the Driveway to find car space #149 which is on your left-hand side

4. Park your car to the car space #149

5. Please be aware that there is no lift on carpark level B2, you need to walk to level B1 to take the lift.

6. Take the lift to Level 15.

Check-out

⏰ Check-out Time: Before 10 AM

🔑 Please return the keys and fobs to the Lockbox downstairs.

🗑️ We would greatly appreciate it if you could:

• Empty the rubbish bin.
• Place the used dishes in the dishwasher and start it before you leave.

Thank you for your cooperation! 😊

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $50 fee will be applicable between 9 a.m-5 p.m, a $100 fee will be applicable between 5 p.m-10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $200 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

ROOM AMENITIES

Cooktop

Please turn on the middle switch located near the cooktop before using the cooktop.

⚡ Hot Water & Power Box

If you experience any issues with the power supply or notice a sudden loss of hot water during your stay, please check the circuit breaker box near the door of your room.

The hot water in this property is supplied by an electric water heater, and it may have tripped.

Thank you for your understanding! 🙏

Free Wi-Fi

📶 WiFi Information

We provide free WiFi for all guests in the room 🙌
📩 The WiFi name and password will be sent to you via your check-in message (email, Airbnb message, or SMS).

❗ Please DO NOT reset the router if you lose connection 🚫🔁
🔌 Simply turn the router off and on again — this solves 99% of WiFi issues ✅📡

Rubbish Disposal

🚮 Waste Disposal Instructions

Please dispose of general waste in the “Refuse Chute” located in the common area on each level.

Kindly follow the instructions provided to dispose of your rubbish properly. Thank you for helping keep the area clean! 😊

Getting Here

Driving

Transit

Building Facilities

🌟 Superior Facilities
The building offers superior facilities, providing the perfect retreat after a long day exploring the local areas. You will have full access to:

📋 Operation hours and rules are posted on the wall near each facility entrance.

⚖️ Facility Usage:
Please abide by the Body Corporate by-laws while using the facilities in public areas.

🛠️ Important Note:
We cannot always guarantee access to the facilities due to occasional repairs, maintenance, or other issues managed by the Body Corporate.

Near by

Ferny Ave at Palm Avenue Bus Station – 4 min Walk

Cypress Avenue Trams Station – 1 min Walk

Coles Surfers Paradise – 8min Drive

Chevron Renaissance Shopping Centre, 3240 Surfers Paradise Blvd, Surfers Paradise QLD 4217

Castaway Coffee Bar – 1min Walk

Ocean Meriton G1/84 The, 86 Esplanade, Surfers Paradise QLD 4217

Surfers Paradise 24hr Chempro Chemist – 5min Walk

36/3221 Surfers Paradise Blvd, Surfers Paradise QLD 4217

My Doctors Clinic Surfers Paradise – 4min Walk

Piazza 16/3221 Surfers Paradise Blvd, Surfers Paradise QLD 4217

Gold Coast University Hospital- 16min Drive

1 Hospital Blvd, Southport OLD 4215

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/