Quick Links

• Building Location
• Check-In Details
• Check-out
• Car Park Access
• House Rules
• Wi-Fi Information
• Rubbish Disposal
• Building Facilities
• Contact Us

BUILDING LOCATION

🏠 Accommodation Address:
Unit 411 (Level 4), 47 Cordelia Street, South Brisbane, QLD 4101 (Opera Building) 🎵

Check-in Details

🕒 Check-in Time: After 3pm

🔑 Key & Fob Pick-Up:

Please collect your key and fob from the lockbox outside the IVY Building (5 minutes walk).

📍 Lockbox Location:
33 Merivale Street, South Brisbane 4101
(The lockbox is located on the railing of the carpark gate) 🚗

Video instruction: location of the lockbox

Lockbox Location : 33 Merivale Street, South Brisbane 4101

Please locate Lockbox H7, it is now covered by “H93”

🔑 Key Collection Instructions:

1. Find the Key Code: The code is not on this website. It has been sent to you via email or message. 📧📱
2. Open the Lockbox:
   • Enter the key code into the lockbox.
   • Press the two side buttons together to open it. 🔓
3. After Collecting the Key:
   • Please lock the box again and scramble the code for security. 🔒

🔑 Key Information:

For your reservation, we provide one set of keys which includes:

1️⃣ 1 hard key for your room door
2️⃣ 1 fob for building, lift, and car parking access

Check-out

🕙 Check-out Time: Before 10 AM

1. Please return the keys and fobs to the same lockbox. 🔑
2. We’d greatly appreciate it if you could:
   • Empty the rubbish bin 🗑️
   • Put used dishes in the dishwasher 🍽️ and start it
3. After returning the keys:
   • Lock the box 🔒
   • Scramble the code for security 🔐

Car Park Access

🚗 Parking Information:

• Access time: From your check-in time at 3 PM to your check-out time at 10 AM.
• Access via: Cordelia Street 🚗
• Parking space: No.165 on Level B3 🅿️

1. Swipe the fob to open car park gate,

2. Drive into the car park, swipe the fob at the second car park gate

3. Drive to level B3, Park your car on the car space #165

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable between 10 a.m. and 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $200 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Wi-Fi Information

📶 WiFi Information

We provide free WiFi for all guests in the room 🙌
📩 The WiFi name and password will be sent to you via your check-in message (email, Airbnb message, or SMS).

WiFi Router is in your wardrobe

❗ Please DO NOT reset the router if you lose connection 🚫🔁
🔌 Simply turn the router off and on again — this solves 99% of WiFi issues ✅📡

Rubbish Disposal

🗑️ Rubbish Disposal:

Kindly follow the provided instructions to dispose of your rubbish properly.

Please dispose of general waste in the “Refuse Chute” located in the common area on each level.

Building Facilities

🌟 Superior Facilities
The building offers superior facilities, providing the perfect retreat after a long day exploring the local areas. You will have full access to:

📋 Operation hours and rules are posted on the wall near each facility entrance.

⚖️ Facility Usage:
Please abide by the Body Corporate by-laws while using the facilities in public areas.

🛠️ Important Note:
We cannot always guarantee access to the facilities due to occasional repairs, maintenance, or other issues managed by the Body Corporate.

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/