Quick Links

• Building Location
• Check-In Details
• Check-out
• Car Park Access
• House Rules
• Wi-Fi Information
• Cooktop Operation Manual
• Rubbish Disposal
• Building Facilities
• Contact Us

Building LOCATION

🏢 Unit 2201, 2663 Gold Coast Highway, Broadbeach QLD 4218
📍 (Avani Building — Level 22)

Check-in Details

🕒 Check-in Time: From 3:00 PM to 11:30 PM

🔑 Key & Fob Collection:

Please pick up your key and fob from the lockbox located at:

📍 Friendly Grocer Broadbeach Central
🏪 Address: 2719 Gold Coast Hwy, Broadbeach QLD 4218

🔐 Key Collection Instructions:

1. Please ask the staff at Friendly Grocer for the lockbox.
2. Find the lockbox labeled AVANI2201.
3. Enter the lockbox code (sent to your email) to collect the key card.

📩 If you didn’t receive the code, please check your email or contact us directly.

Step 2: ask the store staff for the following lockbox

How to open the lockbox

🔑 Key Information:

We provide two key cards for each reservation.
This key card grants access to:
1️⃣ Your room
2️⃣ The building entrance
3️⃣ The lift
4️⃣ The car park

📌 Please keep it safe throughout your stay!

Check-out

🕙 Check-out Time: Before 10 AM

Please return the key and fob to the lockbox at:
📍 Friendly Grocer Broadbeach Central
2719 Gold Coast Hwy, Broadbeach QLD 4218

🔐 Use your previous lockbox code to open the lockbox, and please lock it before you leave.

We’d greatly appreciate it if you could:

• Empty the rubbish bin 🗑️
• Put used dishes in the dishwasher 🍽️
• Start the dishwasher before you go 🌀

Thank you! 🙏

Car Park Access

🚗 Parking Information:

You are free to use the car park during your stay, from your check-in time at 3 PM to your check-out time at 10 AM.

📍 Parking Spot: B2, No. 76, height limit 2.1m

1. Drive into the car park and then turn left.

2. Swipe the key card to open car park gate. You can park your car at any vacant car space behind the gate.

After parking, swipe the key card to walk through this gate.

Drive out: please follow the instructions below.

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $50 fee will be applicable between 9 a.m-5 p.m, a $100 fee will be applicable between 5 p.m-10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $200 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Wi-Fi Information

📶 WiFi Information:

We provide free WiFi for all guests in the room 🙌.
📩 The WiFi details will be sent to you in your check-in message via email, Airbnb message, or SMS.

❗ Important:
Please DO NOT reset the router if you lose internet connection 🚫🔁.
🔌 Simply turn it off and on — this will solve 99% of WiFi issues ✅📡.

Cooktop Operation Manual

🔥 Cooktop Instructions:

1️⃣ Turn on the power switch (Red light will indicate it’s on).

2️⃣ Hold the unlock button to unlock the cooktop.

3️⃣ Press the On/Off button to power it up.

4️⃣ Adjust the temperature to your desired setting.

Rubbish Disposal

🗑️ Rubbish Disposal Instructions:

Please dispose of general waste in the “Refuse Chute” located in the common area on each level.

Make sure to follow the instructions provided for proper disposal.

Other information

Ranghood operation

Dishwasher operation

other supply (example only)

Building Facilities

🌟 Exclusive Access & Building Facilities 🌟

Enjoy exclusive access to the entire apartment, along with premium building facilities, perfect for unwinding after a day of exploring.

🏢 Building Facilities

📌 Operation hours & rules are posted at the entrance.

⚠️ Important Notes

• Please follow the Body Corporate by-laws when using public facilities.
• Facility access is not guaranteed at all times due to occasional maintenance, repairs, or other building management issues.

Thank you for your understanding, and enjoy your stay! 😊

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/

Friendly reminded

The carpet near the bed has some staining, and we have made every effort to clean it, though the results may not be perfect. We appreciate your understanding.