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• Location
• Contact Us
• Check-In Details
• Car Park Access
• Check-out Time
• House Rules
• Free Wi-Fi
• Rubbish Disposal
• Getting Here
• Building Facilities
• Nearby

LOCATION

1154/58 Hope Street, South Brisbane, QLD 4101

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/

Check-in Time: After 3pm

Please pick up the key and fob from a Lockbox at 33 Merivale Street.

The lockbox number is H9. (might be covered by the lockbox S3.)

Lockbox code was sent to your email.

Here is a video that will guide you on retrieving the keys.

Car Park Access

You are free to use the car park during your stay from your check-in time at 3pm to your check-out time at 10am.

Please access via Hope Street.

To enter the car park, please swipe your fob on the device located to the right of the roller shutter door.

Your Car Space is No.164

Check-out Time: Before 10 am

Please put the keys and fobs back in the same lockbox. 

We will appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable between 10 a.m. and 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $200 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Free Wi-Fi

We provide free Wi-Fi with unlimited data.

Wifi: Serain Residences

Wifi Password: serain1234!

Rubbish Disposal

Please dispose of general waste to the “Garbage Room” in common area on each level.

After leaving your room, please turn left until you reach the end. Then turn right

Building Facilities

The superior facilities in the building offer a perfect retreat after a long day exploring of local areas. You will have full access to all the facilities including:

• Rooftop common facilities and BBQ.

Please abide by the Body Corporate by-laws while using the facilities in public areas. We cannot always guarantee access to the facilities due to occasional repair, maintenance, or any other issues conducted by the Body Corporate.