Quick Links

• Location
• Contact Us
• Check-In Details
• Car Park Access
• Check-out Time
• House Rules
• Free Wi-Fi
• Rubbish Disposal
• Getting Here
• Building Facilities
• Nearby

LOCATION

📍 Property Location:
1076/58 Hope Street, South Brisbane, QLD 4101
🏢 Floor 7

🔑 Key Pick-up Location:
33 Merivale Street, South Brisbane 4101

Key collection

🕒 Check-in Time: After 3 PM

🔑 Key & Fob Collection:
Pick up from the lockbox located at:
33 Merivale Street, South Brisbane 4101

The lockbox number is H76.

Lockbox code was sent to your email.

Here is a video that will guide you on retrieving the keys.

🔑 Key Information:

We provide one set of keys for each reservation. In the set, you will have:
1️⃣ One hard key – for accessing your room door 🚪
2️⃣ One blue fob – for building, facilities, and car parking access🏢

Car Park Access

🚗 Car Park Access
You are free to use the car park during your stay — from check-in at 3 PM to check-out at 10 AM.

🚪 Entry via: Hope Street
🅿️ Parking Spot: Level 2, Space #75
📏 Maximum Clearance: 2.3 meters

To enter the car park, swipe your fob on the device located to the right of the roller shutter door. The gate will open automatically.

🅿️ Finding Your Parking Spot
After entering the car park gate, turn left immediately. Your spot is located between the Ground Floor and Level 2, at Spot #75.

📹 Please refer to the video for guidance.

Parking video:

🚶‍♂️ Access to the Lift
When you’re facing the parking spot, take the stairs on the left to reach the lift on Level 2.

📹 Instruction Video:

📸 Pathway to the Lift
The photo below shows the route from the car park to the lift. Once you park at Spot #75, head to the stairs on the left and go up to Level 2 to access the lift.

Check-out Time: Before 10 am

🔑🔔 Check-Out Reminder
Please return the keys and fobs to the same lockbox where you collected them.
🔒 Make sure to lock it properly and scramble the code afterward.

🧼 We’d really appreciate it if you could:
🗑️ Empty the rubbish bin
🍽️ Place used dishes in the dishwasher and start it

Thank you for your cooperation, and have a safe journey! 😊

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable between 10 a.m. and 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $200 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Free Wi-Fi

📶 WiFi Information:

We provide free WiFi for all guests in the room 🙌.
📩 The WiFi details will be sent to you in your check-in message via email, Airbnb message, or SMS.

❗ Please DO NOT reset the router if you lose internet connection 🚫🔁.
🔌 Simply turn it off and on — this will solve 99% of WiFi issues ✅📡

Rubbish Disposal

🗑️ Rubbish Disposal Instructions
Please dispose of general waste in the “Garbage Room”, located in the common area on each level.

🚶‍♂️ Directions:
After leaving your room, turn left and walk to the end of the hallway, then turn right — the Garbage Room will be at the end.

Thank you for keeping the space clean! ♻️

Building Facilities

The superior facilities in the building offer a perfect retreat after a long day exploring of local areas. You w🏢 Building Facilities
The superior facilities in the building offer the perfect retreat after a day of exploring the local areas. You’ll have full access to all of the following:

• Rooftop common facilities
• BBQ area

Please abide by the Body Corporate by-laws while using the public areas.
⚠️ Note: Access to facilities may occasionally be restricted due to repairs, maintenance, or other issues managed by the Body Corporate.

📜 Operating hours and rules are posted on the wall next to the entrance of the facilities.

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/