Quick Links
- Building Location
- Check-In Details
- Check-out
- Car Park Access
- House Rules
- Wi-Fi Information
- Rubbish Disposal
- Building Facilities
- Contact Us
BUILDING LOCATION
🏠 Accommodation Address:
Granny flat, 7 Witney Court , Alexandra Hills, QLD 4161
Check-in Details
🕒 Check-in Time: After 3pm
🔑 Key & Fob Pick-Up:
Please collect your key from the lockbox at the front of the granny flat.
Video instruction: location of the lockbox
🔑 Key Collection Instructions:
- Find the Key Code: The code is not on this website. It has been sent to you via email or message. 📧📱
- Open the Lockbox:
- Enter the key code into the lockbox.
- Pull the black button to open it. 🔓
- After Collecting the Key:
- Please lock the box again and scramble the code for security. 🔒
🔑 Key Information:
For your reservation, we provide one set of keys which includes:
1️⃣ 1 hard key for your room door
🔑 For opening and closing the property, please browse the videos below for further assiatance.
Check-out
🕙 Check-out Time: Before 10 AM
- Please return the keys to the same lockbox. 🔑
- We’d greatly appreciate it if you could:
- Empty the rubbish bin 🗑️
- Wash any used dishes 🍽️
- After returning the keys:
- Lock the box 🔒
- Scramble the code for security 🔐
Car Park Access
🚗 Parking Information:
- Access time: From your check-in time at 3 PM to your check-out time at 10 AM.
- Please park at the driveway in front of the house.
- Kindly park the car to the left or a little further forward to leave room for another car to park.
House Rule
- We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
- Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
- We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
- Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
- Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
- No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
- We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
- If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable between 10 a.m. and 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
- In case of a lost key, a $200 fee will be incurred for key replacement.
- The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
- Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.
Wi-Fi Information
📶 WiFi Information
We provide free WiFi for all guests in the room 🙌
📩 The WiFi name and password will be sent to you via your check-in message (email, Airbnb message, or SMS).
WiFi Router is in your wardrobe
❗ Please DO NOT reset the router if you lose connection 🚫🔁
🔌 Simply turn the router off and on again — this solves 99% of WiFi issues ✅📡
Rubbish Disposal
🗑️ Rubbish Disposal:
Please dispose of general waste in the rubbish bin at the front of the house.
We are Here to Help
Phone: +61 7 2112 3869
Email: [email protected]
Website: https://serain.com.au/