Quick Links

• Building Location
• Check-In Details
• Check-out
• Car Park Access
• House Rules
• Wi-Fi Information
• Rubbish Disposal
• Building Facilities
• Contact Us

Building Location

📍 Property Location
Unit 120, Floor 30, 114 Esplanade, Surfers Paradise QLD 4217
(Focus Apartment)

📝 Please refer to your check-in email for the unit number and code details.

Check-in Details

🕒 Check-in Time
After 3 pm til late

🔐 Key & Fob Collection
Pick up from the “24 Hours Check-In” Lockbox.

📍 Lockbox Location:
2 Zing! Cafe, 1/3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217
(Corner of Surfers Paradise Boulevard and Higman Street, opposite the Rhapsody Building)

Enter the key code, then press the #” button. Press “*” to clear.

Collect the fob and keys via the key collection window.

🔑 Key Information
We provide one set of keys for each reservation, including:

1️⃣ 1 hard key for the room front door
2️⃣ 1 fob (or remote) for car parking, building, and lift access 🚗

Check-out

🕙 Before 10 am – DO NOT return keys to the building reception.

🔐 Please return the keys and fobs to the “24 Hours Check-In” Lockbox at 2 Zing! Cafe.

🙏 We’d appreciate it if you could:

• 🗑️ Empty the rubbish bin
• 🍽️ Load and start the dishwasher before you leave

Thank you!

Car Park Access

🚗 Car Park Instructions

⏰ Available from check-in (3 pm) to check-out (10 am)

Drive-in Access (via Staghorn Avenue):

1. Swipe the fob to enter the car park.
2. Drive straight forward.
3. Park at the allocated space for Unit 120 (look for the signage on the wall).

⚠️ Height clearance: 1.8m

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $50 fee will be applicable between 9 a.m-5 p.m, a $100 fee will be applicable between 5 p.m-10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $200 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Wi-Fi Information

📶 WiFi Information

We provide free WiFi for all guests in the room 🙌
📩 The WiFi name and password will be sent to you via your check-in message (email, Airbnb message, or SMS).

❗ Please DO NOT reset the router if you lose connection 🚫🔁
🔌 Simply turn the router off and on again — this solves 99% of WiFi issues ✅📡

lights

💡 Turning On the Lights in Your Room

1️⃣ Press the switch to turn on the lights.
2️⃣ Use the remote as shown in the video to adjust the settings.

Dishwasher

washing machine

microwave

Rubbish Disposal

🗑️ Rubbish Disposal Instructions

Please dispose of general waste in the “Refuse Chute” located in the common area on each level.

Make sure to follow the instructions provided for proper disposal. 😊

Building Facilities

🌟 Superior Facilities
The building offers superior facilities, providing the perfect retreat after a long day exploring the local areas. You will have full access

📋 Operation hours and rules are posted on the wall near each facility entrance.

⚖️ Facility Usage:
Please abide by the Body Corporate by-laws while using the facilities in public areas.

🛠️ Important Note:
We cannot always guarantee access to the facilities due to occasional repairs, maintenance, or other issues managed by the Body Corporate.

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/