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๐Ÿ™๏ธ Apartment Address
1302/883 Collins Street, Docklands, VIC 3008

๐Ÿ—๏ธ Key Collection

  • โฐ Available Time: After 3 PM to 10 PM
  • ๐Ÿ“ Key Pick-up Location: Lockbox at 862 Bourke St, Docklands VIC 3008 (Golden Express Supermarket)
  • Please make sure to collect your key before 10 PM, as the shop closes at that time. ๐Ÿ•™

Your room key is located in a lockbox. ๐Ÿ” Please ask the shop staff for assistance. ๐Ÿค

The lockbox code was sent to your check-in email. ๐Ÿ“ง Use the code to collect your room key card. ๐Ÿจ

Lockbox picture

How to open your lockbox:

๐Ÿ”‘ Key Information:

We provide one set of keys for each reservation, including:

๐Ÿ”‘ 1 Fob for building and lift access

๐Ÿ—๏ธ 1 Hard Key for room door access

๐Ÿ•˜ Check-out Time: Before 10 AM

Before you leave, please:

1๏ธโƒฃ Leave the room key and parking ticket on the dining table in your room.
2๏ธโƒฃ Weโ€™d appreciate it if you could:

  • Empty the rubbish bin ๐Ÿ—‘๏ธ
  • Place used dishes in the dishwasher and start it ๐Ÿฝ๏ธโœจ

Thank you for your cooperation, and we hope you had a wonderful stay! Safe travels! ๐Ÿš—๐Ÿ’จ

  • We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
  • Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
  • We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
  • Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
  • Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
  • No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
  • We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
  • If you find yourself locked out and require assistance from the manager, a $200 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
  • In case of a lost key, a $300 fee will be incurred for key replacement.
  • The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
  • Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

๐Ÿฝ๏ธ The oven switch is located next to the microwave.

๐Ÿ—‘๏ธ Waste Disposal:

Please dispose of general waste in the corridor near the elevator. Bulky items and recyclables should be placed in the car park on the ground floor.

Phone: +61 7 2112 3869 

Email: [email protected]

Website: https://serain.com.au/