- Building Location
- Check-In Details
- Check-out
- Car Park Access
- House Rules
- Wi-Fi Information
- Rubbish Disposal
- We Are Here To Help
building LOCATION
🏡 Property Address:
📍 Unit 403, 58 Hercules Street, Chatswood NSW 2067 (Level 4)
Check-In Details
Got it! Here’s the next part of your check-in guide:
🕒 Check-in Time: After 3 pm (No service after 10 pm)
📍 Property Address:
58 Hercules St, Chatswood NSW 2067
🔑 Key Collection Steps:
- Arrive at the property: 58 Hercules St, Chatswood NSW 2067.
- Find the mailbox: Please locate the mailbox as shown in the photo below (ensure the image is clear and visible to guests).
Feel free to provide more details or instructions, and I can continue helping! 😊
🎥 Video Instruction:
📋 How to Get Your Key 🔑
🔑 Key Information
- One set of keys will be prepared for all customers.
Your Key Set Includes:
✅ 1 Hard Key – For your unit door
✅ 1 Remote – For building, lift, and parking access
Check-out
🕙 Before 10 AM – Check-out Instructions
🔁 Key Return:
Please return the room key to the lockbox in your mailbox and make sure it’s locked securely.
🧼 Before You Leave:
We would greatly appreciate it if you could:
🗑️ Empty the rubbish bin
🍽️ Place the used dishes in the dishwasher and start it
🙏 Thank you for your cooperation, and we hope you had a pleasant stay! 😊
Car Park Access
🚗 Parking Information
You are free to use the car park during your stay, but please note that the building requires advanced registration of your car’s license plate. Therefore, we do not offer guaranteed parking spots in the listing.
✅ If you’re able to access the garage, you may park for free!
Parking Spot:
🅿️ Level B4, Car Space #403-58
🛑 Height Limit: 2.1 meters
Parking Directions:
Drive into the car park via Oscar Street.
Swipe the Fob to open the car park gate.
3️⃣ Drive into the residence parking area, then continue down to Basement Level B4 to find your designated spot. 🚘
3. Car space #403-58 is on your right handside.
4. After parking please go to the lift behind the car spot to take the lift to level 4.
🎥 Please watch the video for more details on parking access and directions. It’ll help ensure a smooth arrival! 😊
🚗 After Parking Your Car: How to Get to Your Room
1️⃣ Park your car in B4 car space #403-58
2️⃣ Take the nearest lift from Basement Level 4
3️⃣ Tap your fob and go to Level 4
4️⃣ Walk to Unit 403 on the same level
House Rules
- We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
- Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
- We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
- Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
- Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
- No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
- We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
- If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
- In case of a lost key, a $200 fee will be incurred for key replacement.
- The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
- Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.
Wi-fi Information
📶 WiFi Information:
We provide free WiFi for all guests in the room 🙌.
📩 The WiFi details will be sent to you in your check-in message via email, Airbnb message, or SMS.
❗ Important:
Please DO NOT reset the router if you lose internet connection 🚫🔁.
🔌 Simply turn it off and on — this will solve 99% of WiFi issues ✅📡.
Rubbish Disposal
🚮 Waste Disposal Instructions
Please dispose of general waste and recyclable items in the “Garbage Chute” located in the common area on each level.
♻️ Kindly follow the instructions posted at the chute to properly sort and dispose of your waste.
🙏 Thank you for helping us keep the environment clean!
We are Here to Help
Phone: +61 7 2112 3869
Email: [email protected]
Website: https://serain.com.au/