Location
๐ Address:
Block A, Unit 145 (Floor 14), 1 Railway Parade, Burwood, NSW 2134

Check-In Details
๐ After 3 PM โ Key Collection Instructions
1๏ธโฃ Enter the building through the entrance shown in the picture.
2๏ธโฃ In the lobby, locate Mailbox No. 145.
๐ช If the front door is locked, kindly follow another resident to enter.
๐ Important: The door is usually open during business hours โ 8 AM to 6 PM, Monday to Saturday (excluding Public Holidays). Please note this may vary depending on building management.
3๏ธโฃ Use the code we provided to open the mailbox โ your key will be inside. ๐

๐ Key Collection Steps (After Entering the Front Door):
1๏ธโฃ Find Mailbox No. 145. in lobby.
2๏ธโฃ Enter the mailbox code provided in your check-in message and twist the lock to open it.
3๏ธโฃ Inside, you’ll find a larger lockbox โ enter the lockbox code on the keypad.
4๏ธโฃ โ
Your key is inside!
๐ Important Reminder
Please return the lockbox to the mailbox after collecting your key, and scramble all codes to ensure security. ๐โ Thank you! ๐


๐ Key Information:
We provide one set of keys per reservation, which includes:
1๏ธโฃ 2 hard keys for your apartment door
2๏ธโฃ 1 fob for building entrance, lift access, and car park access ๐๐ข๐

๐ Lift Access to Your Room
Please take the lift to Level 14, and your room door will be on the left-hand side once you exit the lift. ๐ช๐


Car Park Access
๐ Parking Instructions โ Free During Your Stay
๐ From 3 PM check-in to 10 AM check-out
๐ Height Limit: 2.1 meters
1๏ธโฃ After retrieving the car park key from the lockbox, you will be able to access the car park.
๐ธ Please refer to the images below for guidance on how to enter the car park.
๐ Car Park Entrance Address:
1 Railway Parade, Burwood, NSW 2134

2๏ธโฃ Parking Location:
๐
ฟ๏ธ Basement Level B2, Parking Spot No. 145

Check-out Time
๐ Before 10 AM โ Check-out Instructions
๐ช Please check out by 10 AM. Lock the door and return the keys to the lockbox.
๐ Important Reminder
Please return the lockbox to the mailbox after collecting your key, and scramble all codes to ensure security. ๐โ Thank you! ๐
๐๏ธ We would really appreciate it if you could:
โ Empty the rubbish bin
โ ๐ฝ๏ธ Place used dishes in the sink
๐ Thank you for your cooperation & have a lovely day! ๐

House Rules
- We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
- We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
- Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
- We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
- Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
- Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
- No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
- We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
- If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
- In case of a lost key, a $200 fee will be incurred for key replacement.
- The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
- Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.
Free Wi-Fi
๐ถ WiFi Information:
We provide free WiFi for all guests in the room ๐.
๐ฉ The WiFi details will be sent to you in your check-in message via email, Airbnb message, or SMS.
โ Important:
Please DO NOT reset the router if you lose internet connection ๐ซ๐.
๐ Simply turn it off and on โ this will solve 99% of WiFi issues โ
๐ก.

Room Amenities
Power safety box location

Air Conditioning
TV

Oven
Dryer
Ranghood
Cooktop
Microwave
Washing Machine
We are Here to Help
Phone: +61 7 2112 3869
Email: [email protected]
Website: https://serain.com.au/