• Location
• Check-In Details
• Check-out
• Car Park Access
• House Rules
• Instructions Electric Kettle
• Rubbish Disposal
• Nearby
• Contact Us

Location

🏡 Accommodation Address:
M1209, 188 Macaulay Rd, North Melbourne VIC 3051
(Arden Garden Apartment – Level 12)

🔑 Key Collection Location:
National Storage North Melbourne
📍 270 Macaulay Rd, North Melbourne VIC 3051

📌 Please collect your room key from the lockbox located at National Storage, not at the apartment itself.

Check-In Details

🔑 Key Collection Instructions (After 3 PM til late)

📍 Lockbox Location:
National Storage North Melbourne
270 Macaulay Rd, North Melbourne VIC 3051

⚠️ Important:
If you need assistance collecting the key, please contact us directly.
Do not approach National Storage staff, as they are unable to assist with key collection.

1️⃣ Visit National Storage North Melbourne
Head to the facility, where the lockbox will be waiting for you.

🔑 Before 5 PM Key Collection

📦 Storage Box Location:
Storage Box No. 504

🚪 How to Access:

You’ll find the entrance near Door Number 4.

Enter the storage facility and head to the left side of the office.

🔑 After Office Hours (After 5 PM) Key Collection

⏰ Time: After 5 PM

🔐 Code to Enter the Storage Area:
Enter the code *180427# to access the storage area.

After entering the code *180427#, door number 3 will open, and the entrance to our storage box will be the nearest one.

Please find the entrance near number 4

Please turn left when you see 1109

Then you will find our box 504

The code for the lock on box 504 will be sent through Airbnb message on the day you check in. Please lock the box after you get the key.

🔑 Key Information:
For each reservation, we provide one set of keys, which includes:

1️⃣ 1 hard key for your room door.
2️⃣ 1 fob for building and lift access.
3️⃣ 1 remote for car parking access.

Please keep these keys safe during your stay! 😊

Find your apartment

After key collection, please return to 188 Macaulay Rd, North Melbourne VIC 3051

Check-out

⏰ Check-out Time: Before 10 AM

🔑 Please return the keys and fobs to the national storage where you collected them.

🧹 We would appreciate it if you could:

• Empty the rubbish bin 🗑️
• Place the used dishes in the dishwasher 🍽️ and start it

Thank you for helping us keep the place tidy! 😊

Car Park Access

🚗 Parking Information:

You are free to use the car park during your stay, from your check-in time at 3 PM to your check-out time at 10 AM.

Car Park Location:
Level 1, Spot # M1209
Parking Height Limit: 2.1m

Drive-in Access:
(Access via Canning Street)

Swipe the fob to enter the car park.

2. Use the remote control to access the carpark.

3. Drive straight forward.

4. Park your car at carapace number M1209.

Find the lift lobby from the parking space.

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $200 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $300 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Instructions of room facilities

📶 WiFi Information:

We provide free WiFi for all guests in the room 🙌.
📩 The WiFi details will be sent to you in your check-in message via email, Airbnb message, or SMS.

❗ Important:
Please DO NOT reset the router if you lose internet connection 🚫🔁.
🔌 Simply turn it off and on — this will solve 99% of WiFi issues ✅📡.

Please see the instructions for the electric kettle.

Rubbish Disposal

🗑️ Waste Disposal:

Please dispose of general waste in the “Refuse Chute” located in the common area on each level.

We are Here to Help

Phone:  +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/