GC Serain Residences On Ferny Ave 2243

Quick Links

Building Location
Check-In Details
Check-out
Car Park Access
House Rules
Wi-Fi Information
Rubbish Disposal
Building Facilities
Contact Us

Building Location

🏡 Property Location:
📍 23 Ferny Avenue, Surfers Paradise, QLD 4217 (Chevron Renaissance)

🔑 Key Pick-Up Location:
📍 Shop 2, 3290 Surfers Paradise Blvd, Surfers Paradise QLD 4217

🔒 Access Info:
For your unit number and access code, please check your check-in email or message.
(These details are excluded from this guidebook for security reasons.)

Check-in Details

🕒 After 3 PM until late

🔐 Step 1: Lockbox Location
📍 Shop 2, 3290 Surfers Paradise Blvd, Surfers Paradise QLD 4217

🏢 Shop Name: <Hostrelax Property Management> — conveniently located near 🏦 Bank of Queensland, Surfers Paradise Branch.

🔑 Step 2:

1️⃣ Press the front door code provided in your check-in email or message.
2️⃣ Turn the handle anticlockwise to open the door.

🔑 Step 4:

1️⃣ Retrieve the 6-digit key collection code from your check-in email, SMS, or Airbnb message (NOT from this website).
2️⃣ Enter the 6-digit code into the grey check-in machine.
3️⃣ Press the “#” button to confirm.
4️⃣ Press “*” to clear if needed.

Example photo

🎥 Video Instructions (example):

Please watch the video below for detailed step-by-step guidance on how to collect your key card using the code. 😊

🔑 Key Information

One set of keys will be prepared for all customers.

🔑 Your Key Set Includes:

✅ 1 Hard Key – For your unit door
✅ 1 Black Fob – For building and lift access
✅ 1 White Key Card – For parking access

🛎️ Please keep all items safe and return them upon check-out.

Check-out

🕙 Before 10 AM – Check-out Instructions

🔁 Key Return:
Please return the Room Card to the “Key Return Box” at:
📍 Shop 2, 3290 Surfers Paradise Blvd, Surfers Paradise QLD 4217

🧼 Before You Leave:
We would greatly appreciate it if you could:
🗑️ Empty the rubbish bin
🍽️ Put the used dishes in the dishwasher and start it

🙏 Thank you for your cooperation, and we hope you had a pleasant stay! 😊

Car Park Access

🚗 Car Park Access – Chevron Renaissance

You are free to use the car park during your stay from your check-in time at 3 PM to your check-out time at 10 AM.

🅿️ Drive-in Instructions (Access via Ferny Avenue):
1️⃣ Swipe your white key card to enter the Resident Parking area.
👉 Please drive closer to the gate – it’s a sensor-operated door.
2️⃣ Drive up to Level 4.
3️⃣ Park at Car Spot Number 660.

🛑 Height limit: 2.1m

House Rule

We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
If you find yourself locked out and require assistance from the manager, a $50 fee will be applicable between 9 a.m-5 p.m, a $100 fee will be applicable between 5 p.m-10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
In case of a lost key, a $200 fee will be incurred for key replacement.
The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Wi-Fi Information

📶 WiFi Information:

We provide free WiFi for all guests in the room 🙌.
📩 The WiFi details will be sent to you in your check-in message via email, Airbnb message, or SMS.

❗ Important:
Please DO NOT reset the router if you lose internet connection 🚫🔁.
🔌 Simply turn it off and on — this will solve 99% of WiFi issues ✅📡.

Rubbish Disposal

🗑️ Rubbish Disposal
Please dispose of general waste in the “Refuse Chute” located in the common area on each level.
📋 Kindly follow the posted instructions to ensure proper rubbish disposal. Thank you! 😊

Building Facilities

🌟 Exclusive Access & Building Facilities 🌟

Enjoy exclusive access to the entire apartment, along with premium building facilities, perfect for unwinding after a day of exploring.

🏢 Building Facilities

📌 Operation hours & rules are posted at the entrance.

⚠️ Important Notes

Please follow the Body Corporate by-laws when using public facilities.
Please refer to the notices posted on the wall near the facilities for information regarding usage times and other details.
Facility access is not guaranteed at all times due to occasional maintenance, repairs, or other building management issues.

Thank you for your understanding, and enjoy your stay! 😊

✅ You’ll have full access to: