• Building Location
• Check-In Details
• Check-out
• Car Park Access
• House Rules
• Wi-Fi Information
• Rubbish Disposal
• Building Facilities
• We Are Here To Help

building LOCATION

📍 Unit 203, Level 2
🏢 100 Northbourne Ave, Braddon ACT 2612

📍 Pick-up location: Shop 2, 65 Northbourne Ave, Canberra ACT 2601

Check-In Details

🕒 Key pick-up time: Between 3:00 PM – 10:00 PM
📍 Pick-up location: Shop 2, 65 Northbourne Ave, Canberra ACT 2601
🏪 Shop name: EZYMart Northbourne Avenue
🔐 Access code: You’ll find it in the check-in message we sent to you.
📅 Kind reminder: Please check the store’s opening hours before heading over! 😊

🚪 After entering the store, please kindly ask the store staff for assistance.
🔑 Show them the key code we sent you in your check-in message or email.
🛎️ Once confirmed, they’ll hand you the room key.

🔑 Key Information

• One set of keys will be prepared for each guest.
• 🟢 The green fob from Keynest is for security tracking only — please do not use it to access your room or the building.

🔐 Your key set includes:
1️⃣ A remote for car park access
2️⃣ A key card for room, building, and lift access

🏠 After collecting your room key, you’ll be able to access your room and parking at:
📍 100 Northbourne Ave, Braddon ACT 2612

Check-out

🕙 Check-out Time: Before 10:00 AM

🔐 Please lock the door and return all room keys, fobs, and remotes to the KeyNest point where you collected them at check-in.

👤 Find a store staff member and ask them to scan the green fob on your key to complete the key return process. Thank you! 😊

🧹 Before you leave:

• 🗑️ Dispose of any rubbish
• 🧳 Take all your belongings
• 🍽️ Place dirty dishes in the dishwasher and start the cycle

🚗 Important: Please drive your car out of the garage first before returning the key.

Car Park Access

🚗 Parking Information

You are welcome to use the car park during your stay, from your check-in time at 3:00 PM to your check-out time at 10:00 AM.

🅿️ FREE parking is available in the basement.

📍 Parking space: Level B1, Space #203

🔼 Height limit: 2.1 meters

1️⃣ To park: Drive into the driveway via Northbourne Avenue.

2️⃣ Use the remote control to open the car park gate.

3️⃣ Please find Car space #203, which is painted on the floor

4️⃣ After parking, please go to the door opposite your car space and swipe your remote to access the lift.

📹 Please watch the video for more details.

House Rules

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable between 10 a.m. and 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $300 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Wi-fi Information

📶 WiFi Information:

We provide free WiFi for all guests in the room 🙌.
📩 The WiFi details will be sent to you in your check-in message via email, Airbnb message, or SMS.

❗ Important:
Please DO NOT reset the router if you lose internet connection 🚫🔁.
🔌 Simply turn it off and on — this will solve 99% of WiFi issues ✅📡.

Rubbish Disposal

🗑️ Waste Disposal Information

The waste room is located on the same level as your room.

♻️ Please cut up recycling items (e.g., cardboard) to fit in the bins.

🙏 Remember your neighbors and be courteous and considerate when using the bins.

Building Facilitiescardb

🌟 Exclusive Access & Building Facilities 🌟

Enjoy exclusive access to the entire apartment, along with premium building facilities, perfect for unwinding after a day of exploring.

🏢 Building Facilities

📌 Operation hours & rules are posted at the entrance.

✅ You’ll have full access to:

⚠️ Important Notes

• Please follow the Body Corporate by-laws when using public facilities.
• Facility access is not guaranteed at all times due to occasional maintenance, repairs, or other building management issues.

Thank you for your understanding, and enjoy your stay! 😊

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/