Quicks Links

• Building Location
• Check-In Details
• Check-out
• Car Park Access
• House Rules
• Wi-F Information
• Rubbish Disposal
• Building Facilities
• Contact Us

Building Location

📍 Property Location:
260 Spencer Street, Melbourne VIC 3000

🔑 Key Collection:
The room key is located in a lockbox at the Keypal shop.

Check-In Details

🕒 Check-in Time: 3 PM to 10 PM

🔑 Lockbox Location:
Southern Cross Station, Shop 13/99 Spencer St, Docklands VIC 3000

🕰️ This shop is open 24 hours a day.

1️⃣ Find the shop Keypal, just 2 minutes away from the property.

2️⃣ Find your Locker

Don’t forget to close the locker door when you leave! 🚪🔑

Simply scan the QR code provided below at the door.

Open your locker to retrieve your keys.

QR CODE:

Check-out

🕘 Check-out Time: Before 10 AM

Before you leave, please:

1️⃣ Leave the room key and parking ticket on the dining table in your room.
2️⃣ We’d appreciate it if you could:

• Empty the rubbish bin 🗑️
• Place used dishes in the dishwasher and start it 🍽️✨

Thank you for your cooperation, and we hope you had a wonderful

Car Park Access

The entrance to the car park is located at approximately 635 Little Lonsdale St.

🚗 Parking Instructions
Your parking spot is located at B2 – 3188Z. Height limit 21m

The parking ticket has a chip. When you drive into the parking lot, it will automatically sense and open the gate. 🚙💨

Please watch the video below for detailed car park access instructions.

Parking video instruction

https://vimeo.com/1074190025/1a7275169a

House Rules

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $200 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $300 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Wi-Fi Information

📶 WiFi Information:

We provide free WiFi for all guests in the room 🙌.
📩 The WiFi details will be sent to you in your check-in message via email, Airbnb message, or SMS.

❗ Please DO NOT reset the router if you lose internet connection 🚫🔁.
🔌 Simply turn it off and on — this will solve 99% of WiFi issues ✅📡

Rubbish Disposal

🗑️ Rubbish Disposal Instructions
There is a rubbish chute on each level.

Please watch the following video for detailed instructions on how to dispose of your rubbish.

Building Facilities

🌟 Superior Facilities

The superior facilities in the building offer the perfect retreat after a long day exploring the local areas 🌍. You will have full access to all the following facilities:

🌊 ‘The River Deck’ on Level 6 features:

• 💪 Gym
• 🏊 Pool

📜 Please abide by the Body Corporate by-laws while using the facilities in public areas.

🕒 Operation hours and 📋 rules are posted on the wall near the entrance to the facilities 🚪.

⚠️ Access to facilities cannot always be guaranteed due to occasional 🔧 repairs, 🛠️ maintenance, or other issues conducted by the Body Corporate.

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/