Quicks Links

• Building Location
• Check-In Details
• Check-out Time
• House Rules
• Wi-F Information
• Rubbish Disposal
• Building Facilities
• Contact Us

Building Location

🏡 Property Location: Unit 1404, 263 Normanby Road, South Melbourne VIC 3205 (RICONIC building, Level 14) 📍

🚪 The entrance is next to Coles Local, as shown in the picture.

🔑 Key Pick-up Location:
The room key is located in a lockbox at National Storage South Wharf, Melbourne.

📍 Address: 223 Normanby Rd, South Melbourne VIC 3205 (just a 3-minute walk from the property)

Check-In Details

🕒 Key Pick-up Time: Between 3 PM to 9 PM

Please visit the lockbox location before 9 PM, as the storage will be locked at 9 PM sharp. Arriving earlier will ensure you aren’t locked out.

🔐 The Storage Access Code has been sent to you in the message. You might need to enter * first, then # to complete the access.

📦 Find your Storage Unit 1704. It will be locked, so please refer to the Storage Unit Code in your message to unlock it.

🔑 Open Lockbox No. 14. The lockbox code has been sent to you in the check-in message (not here).

📍 Lockbox Location: 223 Normanby Road, South Melbourne VIC 3205

🎥 Watch this video for step-by-step instructions on how to find Unit 1704.

🔒 This unit is locked. You can open it using the Storage Unit Code we sent to you in the check-in message.

The following picture shows the lock on the storage.

How to open the above lock:

🔓 After opening the storage unit, please take your room key from Lockbox No. 14. The code is in your check-in message.

🔐 After taking your room key, please leave the lockbox inside the storage unit and scramble the code to ensure security.

Video instruction: how to open the key lockbox bottle （ example）:

🗝️ Key Information:
We provide one set of keys for every reservation, which includes:

1️⃣ 1 hard key for your front door.
2️⃣ 1 fob for access to the building, facilities, and lift.

Find your apartment

🚪 Please use the tag to tap the black box in the lift to go to Level 14.

🔑 You will also need to use the black tag to enter the lobby.

Check-out Time

⏰ Check-out Time: Before 10 AM

🔑 Key Return:
Please leave the keys IN THE UNIT before you check out.

🧹 Before You Leave:
We’d appreciate it if you could:
✔️ Empty the rubbish bin
✔️ Place the used dishes in the dishwasher and start it

🙏 Thank you for helping us keep the place tidy!

House Rules

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $200 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $300 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Wi-Fi Information

📶 WiFi Information

We provide free WiFi for all guests in the room 🙌
📩 The WiFi name and password will be sent to you via your check-in message (email, Airbnb message, or SMS).

❗ Please DO NOT reset the router if you lose connection 🚫🔁
🔌 Simply turn the router off and on again — this solves 99% of WiFi issues ✅📡

Rubbish Disposal

4️⃣ There is a chute room in the corridor on this level. Please follow the instructions in this video to use it.

Building Facilities

🌟 Superior Facilities
The building offers premium amenities, providing the perfect retreat after a long day of exploring the local area. You’ll have full access to these facilities — just be sure to register with reception before use.

📋 Operation hours and rules are clearly posted on the wall near each facility entrance.

💪🏽🏊 Gym and Pool are located on Level 5.

⚖️ Facility Usage:
Please abide by the Body Corporate by-laws when using any public facilities.

🛠️ Important Note:
Access to facilities may occasionally be unavailable due to repairs, maintenance, or other issues handled by the Body Corporate. Thank you for your understanding! 😊

We are Here to Help

Phone:  +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/