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Building Location
1302/883 Collins Street, Docklands, VIC 3008

Check-In Details
After 3 PM to 10 PM
Please pick up the key from a Lockbox at 862 Bourke St, Docklands VIC 3008 (Golden Express Supermarket). The shop closes at 10 pm every day.


Please find the Lockbox and enter the code to collect the room key card. The lockbox code was sent to your email.
Check-out
Before 10am
Please leave the room key and fob in your unit on the Dining table.
We will appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.
House Rule
- We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
- Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
- We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
- Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
- Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
- No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
- We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
- If you find yourself locked out and require assistance from the manager, a $200 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
- In case of a lost key, a $300 fee will be incurred for key replacement.
- The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
- Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.
*The oven switch is located next to the microwave.

Rubbish Disposal
Please dispose of general waste in the corridor near the elevator. Bulky items and recycles should be placed in the car park on the ground floor.



We are Here to Help
Phone: +61 7 2112 3869
Email: [email protected]
Website: https://serain.com.au/