Quicks Links
- Building Location
- Check-In Details
- Check-out
- Car Park Access
- House Rules
- Instructions of Electric Kettle
- Rubbish Disposal
- Contact Us
Building Location
M1209, 188 Macaulay Rd, North Melbourne VIC 3051 (Arden Garden Apartment Level 12)
Check-In Details
Please be advised that there is a difference between picking up the key at 3-5 pm and 5-9 pm
- If you arrive after 9 pm, please contact us once you see this guidebook.
- For pick-up between 5pm – 9pm, please scroll down to check the instructions.
After 3pm
Lockbox Location: National Storage North Melbourne
270 Macaulay Rd, North Melbourne VIC 3051
If you need any help to get the key, please contact us directly, Do not ask the National Storage staff, they are not able to provide any help for the key collection.
1. Please go to the National Storage North Melbourne
Before 5pm
you can enter the storage and find our storage box directly. It is number 504
Please find the entrance on the left side of the office, near door number 4
After the office close (5pm-9pm）
please enter the code *180427# to enter the storage area
Door number 3 will open and the entrance to our storage box is the nearest.
Please find the entrance near number 4
Please turn left when you see 1109
Then you will find our box 504
The code for the lock on box 504 will be sent through Airbnb message on the day you check in. Please lock the box after you get the key.
Find your apartment
After key collection please back to 188 Macaulay Rd, North Melbourne VIC 3051
Check-out
Before 10am
Please leave the room key and fob in your unit on the Dining table.
We will appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.
Car Park Access
You are free to use the car park during your stay from your check-in time at 3pm to your check-out time at 10am. Our parking spot is on level 1, near the lift.
Drive-in:
(Access via Canning Street)
1. Please swipe the fob to enter car park.
2. Use the remote control to access the carpark.
3. Drive straight forward.
4. Park your car at carapace number M1209.
House Rule
- We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
- Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
- We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
- Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
- Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
- No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
- We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
- If you find yourself locked out and require assistance from the manager, a $200 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
- In case of a lost key, a $300 fee will be incurred for key replacement.
- The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
- Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.
Instructions of Electric Kettle
Please see the instruction for the electric kettle.
Rubbish Disposal
Please dispose of general waste in the “Refuse Chute” in common area on each level.
We are Here to Help
Phone: +61 7 2112 3869
Email: [email protected]
Website: https://serain.com.au/