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Location
278 Bulwara Road, Ultimo, NSW 2007
We are Here to Help
Phone: +61 7 2112 3869
Email: [email protected]
Website: https://serain.com.au/
Check-In Details
After 3pm
Please collect the key as following steps:
1. Please arrive at the property address: 278 Bulwara Road, Ultimo, NSW 2007
2. Please find the front door as the following photo indicates.
3. Please extend your hand through the gate’s grille and unlock it. Once inside, you can find a mailbox on the left side of the entrance. Please retrieve the lockbox from the mailbox.
Check-out Time
Before 10 am
Please check out before 10am. Please Lock the Door and then put the keys back in the lockbox.
We would greatly appreciate it if you could empty the rubbish bin, put the used dishes in the sink before you go.
*Note: You will need the car park key to exit the garage. Therefore, on the check-out day, please drive the car out of the garage first before returning the key to the house.
House Rules
- We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
- We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
- Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
- We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
- Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
- Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
- No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
- We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
- If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
- In case of a lost key, a $200 fee will be incurred for key replacement.
- The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
- Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.
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