- Building Location
- Check-In Details
- Check-out
- Car Park Access
- House Rules
- Wi-Fi Information
- Rubbish Disposal
- Building Facilities
- Contact Us
Building LOCATION
2409/8 Downie St, Melbourne VIC 3000 (Level 24)
Check-In Details
Check-in Time: 3pm~2am
Please pick up the keys and fobs from City Mart on Flinders.
Lockbox Location: 566 Flinders Street, Melbourne VIC 3000

- Get into the City Mart convenience store.

2. Find the Lockbox with Label “H1” on your left hand side.

Use the pin code to open the lockbox and get the fob and key. Pin code has been sent to you via email and SMS already.
Check-out
Check-out Time: Before 10am
Please leave the room key in your unit on the Dining table.
We will appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.
Car Park Access
You are free to use the car park during your stay from your check-in time at 3 pm to your check-out time at 10 am.
We provide FREE parking.
You can park in level C5 car space #100P.
The parking HEIGHT limit is 2.05 meters.
Drive-in:
(Access via Downie Street)


1. Please swipe the purple fob to enter car park.

2. Drive through the driveway to Level 5

3. Swipe the purple fob again.

4. Park your car to the car space #100P

House Rule
- We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
- Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
- We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
- Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
- Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
- No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
- We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
- If you find yourself locked out and require assistance from the manager, a $200 fee will be applicable before 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
- In case of a lost key, a $300 fee will be incurred for key replacement.
- The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
- Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.
Wi-Fi Information
We provide free Wi-Fi with unlimited data. You can find the Wi-Fi username and password on the fridge.
Wifi Username: 6B65/6B65-5G
Wifi Password: 20366131
Rubbish Disposal
There are general rubbish bins and recycle rubbish bins on each carpark level (C1~C7) next to the lift.

Building Facilities
The supreme facilities in the building offer a perfect retreat after a long-day exploring local areas.
You will have full access to all the following facilities. Please abide by the Body Corporate by-laws while using the facilities in the public areas.

(Level 15)

(Level 15)

(Level 15)

We are Here to Help
Phone: +61 7 2112 3869
Email: [email protected]
Website: https://serain.com.au/