Contents

• Location
• Contact Us
• Check-In Details
• Car Park Access
• Check-out Time
• House Rules
• Free Wi-Fi
• Rubbish Disposal
• Getting Here
• Building Facilities
• Near By

LOCATION

17E/80 the esplanade, surfers paradise, QLD 4217. (Imperial Surf Building) Level 17

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/

Check-In Details

Check-in Time: After 3pm

Please pick up the keys and fobs from the Lockbox downstairs.

Lockbox Location: 80 the esplanade, surfers paradise, QLD 4217.

(If the site work blocks the walkway, please access the lockbox area by walking through the lobby and taking the door opposite to the lift)

If there is no block, please follow this instruction

Use the pin code to open the lockbox and get the fob and key. Pin code has been sent to you via email and SMS already.

Car Park Access

You are free to use the car park during your stay from your check-in time at 3 pm to your check-out time at 10 am.

We provide FREE parking in the basement.

You can park in level B2 car space #150.

The parking HEIGHT limit is 1.92 meters. 

Drive-in:
(Access via The Esplanade)

1. Please swipe the fob to enter car park.

2. Drive through the driveway to Level B2

3. To the end of the Driveway to find car space #150 which is on your left-hand side

4. Park your car to the car space #150

5. Please be aware that there is no lift on carpark level B2, you need to walk to level B1 to take the lift.

6. Take the lift to Level 15.

Check-out

Check-out Time: Before 10am

Please return the keys and fobs to the Lockbox downstairs

We would appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.

Hot water and electricity

Hot water and power box
If you encounter any issues with the power supply or a sudden stop in hot water during your stay, please check the circuit breaker box located near the door of the room. The hot water in this property is supplied by an electric water heater, which may have tripped. Thank you!

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $50 fee will be applicable between 9 a.m-5 p.m, a $100 fee will be applicable between 5 p.m-10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $200 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Free Wi-Fi

We provide free Wi-Fi with unlimited data. You can find the Wi-Fi username and password on the fridge.

Wifi Username: TelstraDD71F3

Wifi Password: zhk5azxn33s9yds4

Rubbish Disposal / Fans

Please dispose of general waste in the “Refuse Chute” in common area on each level.

Please follow the instructions provided to dispose your rubbish.

Fans operation manual

Fans in the second bedroom:

Please turn the wall control to level 3 and then use the remote control of the fan.

Getting Here

Driving

Transit

Building Facilities

The supreme facilities in the Imperial Surf building offer a perfect retreat after a long-day exploring local areas.
You will have full access to all the following facilities. Please abide by the Body Corporate by-laws while using the facilities in the public areas. 

Near by

Ferny Ave at Palm Avenue Bus Station – 4 min Walk

Cypress Avenue Trams Station – 1 min Walk

Coles Surfers Paradise – 8min Drive

Chevron Renaissance Shopping Centre, 3240 Surfers Paradise Blvd, Surfers Paradise QLD 4217

Castaway Coffee Bar – 1min Walk

Ocean Meriton G1/84 The, 86 Esplanade, Surfers Paradise QLD 4217

Surfers Paradise 24hr Chempro Chemist – 5min Walk

36/3221 Surfers Paradise Blvd, Surfers Paradise QLD 4217

My Doctors Clinic Surfers Paradise – 4min Walk

Piazza 16/3221 Surfers Paradise Blvd, Surfers Paradise QLD 4217

Gold Coast University Hospital- 16min Drive

1 Hospital Blvd, Southport OLD 4215