Quick Links

• Location
• Contact Us
• Check-In Details
• Check-out Time
• House Rules
• Free Wi-Fi
• Rubbish Disposal
• Getting Here
• Building Facilities
• Other Info

LOCATION

Unit 801, 22 Merivale Street, South Brisbane, QLD 4101 (Ivy Building)

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/

Check-in Time: After 3 pm

Please pick up the key and fob from a Lockbox outside the IVY Building (2 mins walk).

Lockbox Location:33 Merivale St South Brisbane (Lockbox is located on the railing of the carpark gate as the photo indicated.)

The lockbox code was sent to your email.

Please find Lockbox with label “H1” for Unit 801 and enter the code to collect the key and fob. 

Car Park Access

You are free to use the car park during your stay from your check-in time at 3 pm to your check-out time at 10 am.

Please access via Merivale Street next to IVY Building Entry.

Your car park space is No.364 on Level B3.

1. Follow the sign to drive to Level B3

2. Swipe the fob to open gate.

3. Drive down to Level B3.

4. Park your car at Car Space No.364.

Please take the lifts with “IVY” sign to your apartment.

Check-out Time: Before 10 am

Please put the keys and fobs back to the same lockbox. Please do not return it to the building reception box. It will cost 100 dollars to take it out. The customer will be responsible for this cost.

If you are not able to put the keys and fobs back to the lockbox, please leave the keys on the kitchen table. 

You will need to move your car to street parking or visitor parking area before you leave the key in the apartment.

We would greatly appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable between 10 a.m. and 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $200 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Free Wi-Fi

We provide free Wi-Fi with unlimited data.

You can find Wi-fi username and password on the fridge door.

Rubbish Disposal

Please dispose of general waste and recyclable items to the “Refuse Chute” in common area on each level.

Please follow the instruction to dispose of your rubbish.

Getting Here

Driving

Transit

Building Facilities

Common Facilities are all on Floor 5.

You can use the building’s common facilities such as the swimming pool, gym, and barbecue pit. These facilities are located on the 5th floor of the building. You can access them using your key. Please be mindful of the cleanliness in the common areas, and after use, kindly ensure they are left in a clean condition. If we receive any complaints from the building management, we will investigate the guest’s responsibility and may request the guest to cover any associated fees. Thank you for your cooperation.

The supreme facilities in the IVY building offer a perfect retreat after a long day exploring local areas.
You will have full access to all the following facilities. Please abide by the Body Corporate by-laws while using the facilities in public areas. 

Nearby

Melbourne St at Cordelia Street, bus stop 3 – 2min Walk

South Brisbane Train Station – 6min Walk

IGA South Brisbane – 3min Walk

103 Melbourne St, South Brisbane QLD 4101

Fuelled Café & Bar – 1min Walk

22-28 Merivale St, South Brisbane QLD 4101

West End Discount Drug Store – 9min Walk

Shop 10, The Markets West End 69-79 Boundary St West End, South Brisbane QLD 4101

West End Medical Practice – 3min Drive

38 Russell St, West End QLD 4101

Mater Hospital Brisbane – 6min Drive

Raymond Terrace, South Brisbane QLD 4101