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114 Esplanade, Surfers Paradise QLD 4217 (Focus Apartment)

(Please check previous email for unit number.)

Check-in Time

After 3 pm

Please pick up the keys and fobs from the “24 Hours Check In” Lockbox.

Lockbox Location: 2 Zing! Cafe, 1/3355 Surfers Paradise Blvd, Surfers Paradise QLD 4217 (At the corner of Surfers Paradise Boulevard and Higman Street, opposite of the Rhapsody Building )

Enter the key code then press “#” button. Press “*” to clear.

Collect the fob and keys via the key collection window.

Please return the keys and fobs to the “24 Hours Check In” Lockbox at 2 Zing! Cafe.

We will appreciate it if you could empty the rubbish bin, put the used dishes in the dishwasher and start it before you go.

You are free to use the car park during your stay from your check-in time at 3 pm to your check-out time at 10 am.

Drive-in:
(Access via Staghorn Avenue)
1. Please swipe the fob to enter the car park.
2. Drive straight forward.
3. Park your car at the allocated car space for unit 120, please see the signage on the wall

Height clearance of the parking is 1.8m

  • We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
  • Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
  • We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
  • Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
  • Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
  • No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
  • We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
  • If you find yourself locked out and require assistance from the manager, a $50 fee will be applicable between 9 a.m-5 p.m, a $100 fee will be applicable between 5 p.m-10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
  • In case of a lost key, a $200 fee will be incurred for key replacement.
  • The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
  • Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

We provide free Wi-Fi with unlimited data.

Wifi Username: HG630-UTJUG4

Wifi Password:  MF9EW4FKJT

Here are instructions for turning on the lights in your room.

step 1: Press the switch

step 2: Uses the remote as the video indicated.

Please dispose of general waste in the “Refuse Chute” in common area on each level.

Please follow the instructions provided to dispose your rubbish.

The supreme facilities in the Focus Apartment offer a perfect retreat after a long-day exploring of local areas.
You will have full access to all the following facilities. Please abide by the Body Corporate by-laws while using the facilities in public area. 

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/