GC Crown Tower Guidebook

Quick Links

Building Location
Check-In Details
Check-out
Car Park Access
Access to unit
House Rules
Wi-Fi Information
Rubbish Disposal
Building Facilities
Contact Us

Building Location

📍 Address:
5-19 Palm Avenue, Surfers Paradise QLD 4217
(The Crown Tower)

(Unit number information is sent to your check-in message or email)

🔐 Key Pick-up Location:
📍 Shop 2, 3290 Surfers Paradise Blvd,
Surfers Paradise QLD 4217

Check-In Details

📍 Address:
5-19 Palm Avenue, Surfers Paradise QLD 4217
(The Crown Tower)

🔐 Key Pick-up Location:
📍 Shop 2, 3290 Surfers Paradise Blvd,
Surfers Paradise QLD 4217

Check-In Details

🕒 After 3 PM Until Late

Step 1 🔐 Lockbox Location:
📍 Shop 2, 3290 Surfers Paradise Blvd
Surfers Paradise QLD 4217

🛍️ Shop Name:
Hostrelax Property Management

📍 Location:
Near BOQ – Bank of Queensland Surfers Paradise Branch

🔑 Step 2:

1️⃣ Press the front door code provided in your check-in email or message.
2️⃣ Turn the handle anticlockwise to open the door.

Video instruction to open the door:

🔑 Step 4:

1️⃣ Retrieve the 6-digit key collection code from your check-in email, SMS, or Airbnb message (NOT from this website).
2️⃣ Enter the 6-digit code into the grey check-in machine.
3️⃣ Press the “#” button to confirm.
4️⃣ Press “*” to clear if needed.

🎥 Video Instructions:

Please watch the video below for detailed step-by-step guidance on how to collect your key card using the code. 😊

🔑 Key Information:

For your stay, we will provide one set of keys for each reservation, including

1 fob for building entry, parking, and access to building facilities.

1 hard key for room front door access.

Check-out

🕙 Check-out Time: Before 10 AM

🔑 Key Return:
Please return the Room Card to the “Key Return Box” at:
📍 Shop 2, 3290 Surfers Paradise Blvd, Surfers Paradise QLD 4217

🧼 Before You Leave:

🍽️ Place the used dishes in the dishwasher and start it

🗑️ Empty the rubbish bin

Thank you for your cooperation! 😊

Car Park Access

🚗 Parking Information

Welcome! During your stay, you’re free to use the underground car park from 3:00 PM check-in until 10:00 AM check-out.

🗝️ Once you’ve collected your keys and fob, you can access the B2 level of the underground car park.

📍 There are two ways to enter the car park:

1️⃣ Enter via the main driveway, follow the path until it curves into a U-turn on the right, leading you into the car park.
2️⃣ Enter directly from Staghorn Avenue, then turn left into the car park entrance.

🔐 Use your fob to swipe and open the gate.

🅿️ Once inside:

Drive down to Level B2
Park space: ⚠️ Use the designated parking space mentioned in your check-in message or email.

Enjoy your stay! 😊

Access to your unit

🛗 Lift Access Instructions

If your unit is on Level 10 or below (including Level 10):
➡️ Please take the lift directly from the car park to your level.
📩 Your unit number and level have been sent to you via email and SMS.

If your unit is on Level 11 or above:
➡️ Take the lift to the Lobby, then follow the signs to transfer to another lift that will take you to your level.

House Rule

We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
If you find yourself locked out and require assistance from the manager, a $50 fee will be applicable between 9 a.m-5 p.m, a $100 fee will be applicable between 5 p.m-10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
In case of a lost key, a $200 fee will be incurred for key replacement.
The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Wi-Fi Information

📶 WiFi Information:

We provide free WiFi for all guests in the room 🙌.
📩 The WiFi details will be sent to you in your check-in message via email, Airbnb message, or SMS.

❗ Please DO NOT reset the router if you lose internet connection 🚫🔁.
🔌 Simply turn it off and on — this will solve 99% of WiFi issues ✅📡

Room facilities

❄️ Air Conditioning Use

To ensure the air conditioning works efficiently, please make sure all windows and doors are fully closed before turning it on.

Video instruction

⚡ Electricity Fuse Box Location

Rubbish Disposal

🗑️ Waste Disposal

Please dispose of general waste using the “Refuse Chute” located in the common area on each level.

♻️ Kindly follow the disposal instructions provided to ensure proper waste handling.
Thank you for your cooperation! 🙏

Building Facilities

🌟 Superior Facilities

The building offers a range of superior facilities — the perfect retreat after a long day exploring the local area. You will have full access to:

📋 Operation hours and rules are posted near each facility entrance.

🌿 Outdoor Spa – Ground floor
🏊 Indoor & Outdoor (Lagoon) Swimming Pool – Ground floor
💪 Fully Equipped Fitness Centre – Ground floor
🍖 BBQ Facilities – Ground floor
🌞 Sunlounges – Ground floor

⚖️ Facility Usage:
Please follow all the Body Corporate by-laws while using the public facilities.

🛠️ Important Note:
Access to facilities may occasionally be unavailable due to maintenance, repairs, or other matters managed by the Body Corporate.