• Location
• Contact Us
• Check-In Details
• Car park Access
• Check-out Time
• House Rules
• Free Wi-Fi
• Rubbish Disposal
• Building Facilities
• Other Info

Location

📍 Address:
Unit 715 (Level 7), 977 Ann Street, Fortitude Valley, QLD 4006

Check-In Details

🔑 Key & Fob Collection Instructions – Unit 715, 977 Ann Street

📍 Lockbox Location: Inside Croft Ln, Fortitude Valley
(Entry to the lane is via Chester Street)

🚶 Steps to Collect the Key:

1️⃣ Head to Croft Ln, entering from Chester Street.
2️⃣ Locate the lockbox labeled “15” attached to the fence — see the video below for visual guidance.
3️⃣ Enter the code we’ve sent you via email to unlock the box.
4️⃣ Take the key and fob from the lockbox.

If you’re driving, please follow the car parking instructions provided below.

If you’re not driving, proceed to the building entrance at 977 Ann Street to access the lobby.

Video Instruction： Location of the key lockbox

Video instruction(example only): how to open the lockbox

🔑 Key Information:
For each reservation, we provide one set of keys, which includes:

1️⃣ 1 hard key for your room door.
2️⃣ 1 fob for building, car parking, and lift access.

Here is one of the car park entry via croft lane. After picking up the keys from Croft Lane, you can directly scan the fob to open and enter. Or you could follow the instruction below to enter the car park via Commercial Road.

Car Park Access

🚗 Parking Information – Unit 715, 977 Ann Street

You’re welcome to use the free car park during your stay — from check-in at 3 PM until check-out at 10 AM.

🔑 Access Instructions:

Use your fob to swipe in and out of the car park — swiping is required for both entry and exit.

Enter the car park via Commercial Road or Croft Ln.

Your designated space is No.133 on Level B3.

Car parking access video:

Check-out Time

🕙 Check-Out Instructions – Before 10 AM

🔑 Please return the keys and fobs to the same lockbox where you collected them.

🧼 We’d really appreciate it if you could:

🍽 Place used dishes in the dishwasher and start it before you leave

🗑 Empty the rubbish bin

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable between 10 a.m. and 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $200 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Room Amenities

⚠️ Important Appliance Notice

The built-in oven is currently out of service as it causes the apartment’s electricity to trip.
🔥 For your convenience, we have provided a portable oven — feel free to use it for your cooking needs!

📶 WiFi Information:

We provide free WiFi for all guests in the room 🙌.
📩 The WiFi details will be sent to you in your check-in message via email, Airbnb message, or SMS.

❗ Important:
Please DO NOT reset the router if you lose internet connection 🚫🔁.
🔌 Simply turn it off and on — this will solve 99% of WiFi issues ✅📡.

Rubbish Disposal

Please follow the instructions to dispose your rubbish.

ChatGPT said:

🗑️ Rubbish Disposal Instructions

Please dispose of general waste using the Garbage Chute located in the common area on each level.

♻️ Kindly follow the provided instructions to ensure proper disposal.
Thank you for helping keep the space clean! 🙏

Building Facilities

🌟 Exclusive Access & Building Facilities 🌟

Enjoy exclusive access to the entire apartment, along with premium building facilities, perfect for unwinding after a day of exploring.

🏢 Building Facilities

📌 Operation hours & rules are posted at the entrance.

⚠️ Important Notes

• Please follow the Body Corporate by-laws when using public facilities.
• Facility access is not guaranteed at all times due to occasional maintenance, repairs, or other building management issues.

Thank you for your understanding, and enjoy your stay! 😊

Not all lift has rooftop floor access. Please use the one that has an R floor button.

Nearby

Ann St at James Street, bus stop – 6 min Walk

Bowen Hills Train Station – 15min Walk

Gaswork Plaza Shopping Centre – 7min Walk

76 Skyring Terrace, Newstead QLD 4102

Cafe 63 – 3 min Walk

1058 Ann St, Fortitude Valley QLD 4006

TerryWhite Chemmart Gasworks – 7 min Walk

Shop A3/76 Skyring Terrace, Newstead QLD 4006

Gasworks Medical Practice – 7 min Walk

Gasworks Plaza a3, 76 Skyring Terrace, Newstead QLD 4006

The Australian Hospital & Healthcare Bulletin – 7 min Drive

3/31 Thompson St, Bowen Hills QLD 4006

Contact Us

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/