Building LOCATION

📍 Address:
Unit 31402, on Level 14, Tower 3
1 Cordelia Street (Boundary St), South Brisbane, QLD 4101
(Brisbane 1 Building)

Please be advised that the entrance to the Tower 3 foyer is on Boundary St.

Check-in Details

⏰ Check-in Time: After 3 PM

🔑 Key & Fob Pick-up:
Please pick up the key and fob from the Lockbox at another location, just a 3-minute walk from the property.

📍 Lockbox Location: 33 Merivale Street, South Brisbane

Please find Lockbox H4.
The lockbox code has been sent to your CHECK-IN email or message.

📩 Enter the code to collect the keys and fob.

🔑 Need Assistance?
If you need any help with opening the lock, feel free to watch the attached video for guidance.

Once you’ve collected the key, you can head to the apartment now.

🏢 Entry Instructions:
There are 3 entry lobbies for the apartment complex.
Please ensure you go to the correct lobby with “Brisbane 1 TOWER THREE” beside the gate.

🚪 Trouble Finding the Entrance?
If you’re still having trouble, please look for the nearby store called ALIGN Health Collective.
This store offers podiatry and physiotherapy services and is located to the left of the building entrance.

🚪 Finding the Entrance:
When you follow the directions in the video below, you will see the entrance to the building.

🗝️ Key Information:
We provide one set of keys for every reservation, which includes:

1️⃣ 1 hard key for your front door.
2️⃣ 1 fob for access to the building, facilities, parking, and lift.

Car Park Access

🚗 Car Park Information:
You are free to use the car park during your stay, from check-in at 3 PM to check-out at 10 AM.

📍 Access via Boundary Street.

🅿️ Your parking space is No. 516 on Level P1.
Height limit: 2.1m

📋 More details are provided below.

🚗 Car Park Entrance:
Please find below the video showing the appearance of the car park entrance for reference.

1️⃣ Swipe the fob to open the car park gate.

Video instruction: how to access your parking gate

2️⃣ Take the first left after entering the gate.

3️⃣ Keep turning right and go down the ramp.

4️⃣ When you see “Level P1” on the pillar, turn right and go down the ramp for the last time.

5️⃣ Look for Car Space 516 (as shown on the floor).

6️⃣ Park your car in Car Space No. 516.

7️⃣ After parking, walk toward the back of the car space.

8️⃣ Walk to the stairs.

9️⃣ You will see “Tower 3 Lifts” on the wall.
Follow the instructions to walk downstairs.

🔼 You will find the lifts to your apartment.

Check-out Time: Before 10 am

🔑 Key & Fob Return:
Please put the keys and fobs back in the same lockbox.

🧼 Before You Leave:
We would appreciate it if you could:
✔️ Empty the rubbish bin
✔️ Place the used dishes in the dishwasher and start it

🙏 Thank you for helping us keep the place tidy!

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable between 10 a.m. and 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $200 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

Wi-Fi Information

📶 WiFi Information

We provide free WiFi for all guests in the room 🙌
📩 The WiFi name and password will be sent to you via your check-in message (email, Airbnb message, or SMS).

❗ Please DO NOT reset the router if you lose connection 🚫🔁
🔌 Simply turn the router off and on again — this solves 99% of WiFi issues ✅📡

Rubbish Disposal

🚮 Waste Disposal:
Please dispose of general waste in the “Refuse Chute” located in the common area on each level.

📋 Please follow the instructions to dispose of your rubbish properly.

Building Facilities

🌟 Superior Facilities
The building offers superior facilities, providing the perfect retreat after a long day exploring the local areas. You will have full access to:

📋 Operation hours and rules are posted on the wall near each facility entrance.

🌿 Above-ground garden – tower 3 floor 3
🏊 Swimming pool – tower 3 floor 3
💪 Fully equipped fitness center – tower 3 floor 3

⚖️ Facility Usage:
Please abide by the Body Corporate by-laws while using the facilities in public areas.

🛠️ Important Note:
We cannot always guarantee access to the facilities due to occasional repairs, maintenance, or other issues managed by the Body Corporate.

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/