Quick Links

• Location
• Contact Us
• Check-In Details
• Car Park Access
• Check-out Time
• House Rules
• Free Wi-Fi
• Room Facilities
• Rubbish Disposal
• Building Facilities
• Nearby

LOCATION

📍 Address:
79/260 City Walk, Canberra ACT 2601

Check-in Time: 3pm to 10pm (Please contact us if you arrive after 10 pm)

🕒 Between 3 PM and 10 PM

🔑 Please collect your room key from the KeyNest point at:
📍 Ezymart City Walk
Address: 20 Allara St, Canberra ACT 2601, Australia
(Just a 1-minute walk 🚶‍♂️)

📩 The collection code is included in your check-in message or email.

🛍️ Store Operation Time:

🔑 Key Information:

1️⃣ 1 Hard Key – for room door access 🚪
2️⃣ 1 Fob – for building entrance, lift, and car park access 🏢🚗

🔐 One set of keys will be prepared for each booking.

🟢 Important Note:
The green fob from KeyNest is only for their key security purposes.
❌ Please do not use it to access your room or the building.

Check-out Time: Before 10 am

🕙 Check-Out Time: Before 10 AM

Dear guest,
To help us ensure a smooth check-out experience, we kindly ask that you:

🚗 Drive your car out of the garage first before returning the key.
🧳 Take all your personal belongings with you — don’t forget to double-check!
🗑️ Dispose of any rubbish in the appropriate bin. Thank you for helping us keep the space tidy! ✨
🔐 Lock the door securely before leaving.

🔑 Please return all room keys, fobs, and remotes to the KeyNest point where you originally collected them at check-in.

🟢 Lastly, kindly find a store staff member and ask them to scan the green fob attached to your key to complete the return process ✅

🙏 Thank you so much for your cooperation. We hope you had a lovely stay and wish you safe and happy travels! 😊

Car Park Access

🚗 Car Park Entrance Information

📍 Location: Near 260 City Walk, Canberra ACT 2601
🅿️ Parking Spot: #79
📏 Height Clearance: 2.1m

📸 Car Park Entrance:
Please refer to the image below for a visual reference of the entrance.

➡️ Please enter the car park via the access on your left-hand side when approaching the entrance.

🧭 Directions to Your Parking Spot:
1️⃣ Go up to the first floor of the car park
2️⃣ Turn left and continue all the way to the end
3️⃣ Then, turn left again — you’ll find Parking Spot #79 there 🚘

📸 Refer to the image below for a visual of the car park entrance.

🎥 Video Instructions: How to Park Your Car 🚗

House Rule

• We kindly request that you respect our property and leave it in a clean condition upon your departure. Please do not move any furniture, and report any damages that occur during your stay.
• Please note that an additional cleaning fee may apply if the room is excessively dirty or messy upon checkout.
• We kindly ask that you refrain from consuming strongly scented foods, such as durian or curry, inside the room. This helps us maintain a pleasant environment for all our guests.
• Please maintain low noise levels between 10 p.m. and 8 a.m. and refrain from creating any disruptive noise.
• Smoking is strictly prohibited. A $200 charge will be deducted from the security deposit for any evidence of smoking.
• No parties or events on the premises. If such activities are reported during your stay, you will be asked to vacate the property immediately, and a charge of $300 will apply for any evidence of such gatherings.
• We kindly remind our guests that pets are not permitted in our guesthouse. This policy helps us maintain a clean and comfortable environment for all our visitors.
• If you find yourself locked out and require assistance from the manager, a $100 fee will be applicable between 10 a.m. and 10 p.m. Please be aware that we cannot assist with key-related issues after 10 p.m. each day.
• In case of a lost key, a $300 fee will be incurred for key replacement.
• The use of illegal drugs is strictly forbidden on the property. Any violations will result in immediate contact with the authorities. Violation of this rule will result in termination of your occupancy, eviction, and forfeiture of rental fees.
• Please be aware that access to the facilities in the building cannot be guaranteed, as maintenance will be conducted occasionally. We kindly ask that you adhere to the rules and available times posted on-site. Thank you for your cooperation.

WIFI

📶 WiFi Information:

We provide free WiFi for all guests in the room 🙌.
📩 The WiFi details will be sent to you in your check-in message via email, Airbnb message, or SMS.

❗ Important:
Please DO NOT reset the router if you lose internet connection 🚫🔁.
🔌 Simply turn it off and on — this will solve 99% of WiFi issues ✅📡.

Room Facilities

Cooktop instructions

Rubbish Disposal

♻️ Waste Disposal Instructions:

🗑️ Please dispose of general waste in the “Waste Room” located in the common area on each level.

🚪 The Waste Room is opposite the lift.

🔄 Follow the instructions inside the room to properly dispose of your rubbish. Thank you for your cooperation! 😊

Building Facilities

🏢 Building Facilities:

The building offers supreme facilities perfect for unwinding after a day of exploring the local areas. 🌇

You will have full access to the following on Floor 9:

📋 Operation hours and rules are posted near each facility entrance.

🌊 Swimming Pool
🍔 Barbeque & Eating Area
💪 Gym
🎥 Private Theatre

⚖️ Facility Usage:
Please follow all Body Corporate by-laws while using the public facilities.

🛠️ Important Note:
Access to these facilities may occasionally be unavailable due to maintenance, repairs, or other matters managed by the Body Corporate. Thank you for your understanding! 😊

We are Here to Help

Phone: +61 7 2112 3869

Email: [email protected]

Website: https://serain.com.au/